Sarah Chatwin
Nairne,SA
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. As a professional and dedicated team player i am experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Overview
14
14
years of professional experience
Work History
Bank Manager
Westpac
Mount Barker, SA
08.2010 - Current
- Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
- Assisted customers with account openings, closings, transfers, payments.
- Identified areas of operational weakness or potential fraud risks in the bank's systems.
- Investigated suspicious transactions that could be linked to money laundering activities.
- Participated in community events related to banking services provided by the bank.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Reviewed customer complaints and took appropriate action as needed.
- Maintained strict confidentiality of customer information at all times.
- Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
- Conducted regular meetings with staff members to discuss progress towards goals.
- Created and maintained a positive work environment within the branch.
- Developed marketing plans for new products and services offered by the bank.
- Ensured compliance with banking laws and regulations through periodic review of internal policies.
- Developed and implemented strategies to increase customer satisfaction ratings.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Delivered associate performance evaluations to determine merit increases and bonus amounts.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
Certificate IV - Finance And Broker Services
Entry Education
Adelaide05-2024
Bachelor of Management And Organizational Studies - Financial Services
Kaplan
Sydney, NSW03-2017
Certificate - Leadership
WEA
Adelaide, SA09-2009
Certificate - Dispute Resolution
WEA
Adelaide, SA07-2009
Deploma - Justice Administration
TAFE SA
Adelaide, SA12-2007
Skills
- Banking operations
- Operational Efficiency
- Cash Management
- Customer Service
- Critical Thinking
- Operational Reporting
- Compliance Assessment
- Staff Recruitment and Hiring
- Decision-Making
- Relationship Building
- Sales Support
- Proactive and Focused
- Team Building Leadership
- Strategy Development
- Prioritizing and Planning
- Staff Management
- Financial Administration
- Problem-solving aptitude
Timeline
Bank Manager
Westpac
08.2010 - Current
Certificate IV - Finance And Broker Services
Entry Education
Bachelor of Management And Organizational Studies - Financial Services
Kaplan
Certificate - Leadership
WEA
Certificate - Dispute Resolution
WEA
Deploma - Justice Administration
TAFE SA
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