Sarah Clifford
Forrestfield,WA
Summary
Seasoned Head Waitress with a proven track record of enhancing customer service and upselling techniques at international hotel killarney. Excelled in food safety oversight and team leadership, significantly improving dining experience and operational efficiency. Skilled in complaint resolution and menu design, demonstrating a strong ability to boost sales and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Head Waitress
international hotel killarney
Killarney, Co. Kerry
02.2019 - 12.2022
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Prepared workstations with ingredients and tools to increase efficiency.
- Delegated work to staff, setting priorities and goals.
- Created daily shift schedules for waitstaff according to business needs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Developed strategies to increase sales, improve efficiency and reduce costs within the restaurant operations.
Bartender
jacks coastguard bar and restaurant
Cromane, Co. Kerry
05.2017 - 02.2019
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Performed opening and closing duties including restocking supplies.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Serviced, cleaned and restocked restrooms.
Waitres
Bunkers bar and restaurant
Killorglin, Co. Kerry
03.2012 - 05.2017
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Informed customers of daily specials and signature menu items.
- Served alcoholic beverages responsibly in accordance with state laws.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Took orders for food and drinks and delivered them to guests.
Education
High School Diploma -
Intermediate School Killorglin
Co.kerry06-2015
Skills
- Food safety oversight
- Service prioritization
- Upselling techniques
- Liquor, wine, and food service
- Dining area maintenance
- Supply restocking
- Compliance standards
- Table turnover
- Menu design
- Effective customer upselling
- Reservation management
- Table setting arrangements
- Menu memorization
- Complaint resolution
- Customer service
- Order accuracy
Timeline
Head Waitress
international hotel killarney
02.2019 - 12.2022
Bartender
jacks coastguard bar and restaurant
05.2017 - 02.2019
Waitres
Bunkers bar and restaurant
03.2012 - 05.2017
High School Diploma -
Intermediate School Killorglin
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