Sarah Close
Sorrento,Vic
Summary
Customer-focused professional with over 20 years in various roles, focused on providing exceptional customer service. I pride myself on being a dynamic team player who enjoys the challenge of a face paced environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Office Manager
Rock And Redgum Garden Supplies
03.2017 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing customers inquiries or concerns via phone calls or email correspondence.
- Develop and maintain successful relationships with suppliers and contractors.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Open and close location and monitor shift changes to uphold successful operations strategies and maximize business success.
- Monitor financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconcile end-of-day reports to determine accurate billing and payment processing.
- Develop effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Coach employees through day-to-day work and complex problems.
Receptionist Administrator
Burke Bond Partners
01.2016 - 02.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Education
Flinders Christian Community College - Tyabb
Tyabb, VICSkills
- Exceptional Customer Service
- Relationship Building
- Office Management
- Organizational Skills
- Office Administration
Additional Information
References
Available on request
Timeline
Office Manager
Rock And Redgum Garden Supplies
03.2017 - Current
Receptionist Administrator
Burke Bond Partners
01.2016 - 02.2017
Flinders Christian Community College - Tyabb
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