Sarah Connell
Glenroy,VIC
Summary
Dynamic leader with a proven track record at Skechers, enhancing store operations and team performance through exceptional customer service and problem-solving skills. Excelled in training and mentoring, boosting team productivity and customer satisfaction. Skilled in multitasking and organization, consistently achieving positive outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Store Manager
Skechers
Maribyrnong, VIC
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Coach
Robynmore Calisthenics College
Tullamarine, VIC
02.2015 - Current
- Enhanced team performance by implementing innovative dance techniques and strategies.
- Developed diverse choreographies for various age groups, resulting in engaging performances.
- Coordinated with costume designers to create visually stunning ensembles that perfectly complemented each routine''s artistic vision.
- Managed scheduling logistics for both practices and performances, maximizing efficiency while minimizing conflicts.
- Improved overall group dynamics with effective communication and collaboration exercises.
- Collaborated with fellow coaches to design comprehensive dance programs for all skill levels.
- Established strong relationships with parents and guardians, providing updates on student progress.
Manager
Mister Nice Guys Bakeshop
Ascot Vale, VIC
12.2020 - 02.2022
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
Shift Supervisor
Mcdonalds
Pascoe Vale, VIC
04.2018 - 11.2019
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
Certificate III - Beauty Services
Victoria University
Melbourne, VIC2021
VCE -
Pascoe Vale Girls College
Pascoe Vale, VIC2017
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Friendly and Positive
Timeline
Store Manager
Skechers
02.2022 - Current
Manager
Mister Nice Guys Bakeshop
12.2020 - 02.2022
Shift Supervisor
Mcdonalds
04.2018 - 11.2019
Coach
Robynmore Calisthenics College
02.2015 - Current
Certificate III - Beauty Services
Victoria University
VCE -
Pascoe Vale Girls College