Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah Conroy

Melbourne,VIC

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

8
8
years of professional experience

Work History

Customer Assist Specialist - Payment Assist

Red Energy
01.2023 - Current
  • Coordinating quality data checks, identifying errors, exceptions and analysing the data for resolution
  • Delivering timely and accurate customer service, ensuring highest levels of revenue and compliance
  • Establish deep connections with stakeholders and external parties, elevating data, and issue resolution
  • Continuing approach to determine improvement, Assuring integrity and maximise efficiency.
  • Developed strong client relationships through consistent communication and attentive service.
  • Followed all company policies and procedures to deliver quality work.

Volunteer

3CR Community Radio
01.2023 - 09.2023
  • Facilitated an array of schedules, appointments while managing a front desk
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organisation and planning.
  • Maintained clean, neat, and operational facilities to serve program needs.

Onsite Retail Team Member

Lush: Swanston Street
01.2019 - 01.2022
  • Operated CBD location, overseeing and leading in KPI results and
  • Pioneering innovations in accessing product knowledge, rotating brand range, and demonstrating with stakeholders
  • Collaborated and organised campaigns with charitable organisations, donating and uplifting communities in Melbourne
  • Understanding various phases of the customer lifecycle and ensuring market achievement.
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.

Sales Assistant

HOYTS Docklands
09.2018 - 11.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Primary event coordinator for celebrity appearances and press events, hosted on location with hundreds of customers in attendance
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Administrative Assistant

MKA: Theatre of New Writing
01.2016 - 02.2017
  • Supervised and coordinated on arts festivals, performances, and artist management
  • Oversaw Box Office, sales and promotion, enriching connections with external stakeholders
  • Contributed to a dynamic and innovative company, providing consultation and support.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

Certificate IV - Screen and Media -

Swinburne University of Technology
06.2024

Certificate III - Community Dance, Theatre and Events -

SEDA College Victoria
01.2016

Certificate IV - Community Culture -

SEDA College Victoria
01.2016

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Sales expertise
  • Goal-Oriented

References

  • References available upon request.

Timeline

Customer Assist Specialist - Payment Assist

Red Energy
01.2023 - Current

Volunteer

3CR Community Radio
01.2023 - 09.2023

Onsite Retail Team Member

Lush: Swanston Street
01.2019 - 01.2022

Sales Assistant

HOYTS Docklands
09.2018 - 11.2019

Administrative Assistant

MKA: Theatre of New Writing
01.2016 - 02.2017

Certificate IV - Screen and Media -

Swinburne University of Technology

Certificate III - Community Dance, Theatre and Events -

SEDA College Victoria

Certificate IV - Community Culture -

SEDA College Victoria

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Sarah Conroy