Sarah Cook

Experienced Senior Administrator with 13 years of dedicated service at SCP Consulting, starting as the sole administrative support for a team of 17 and growing alongside the company to support over 70 employees across three states. Known for providing comprehensive business support, ensuring smooth office operations, and maintaining high standards of quality and compliance. Expertise in handling HR functions, project administration, marketing initiatives, and enhancing operational efficiency through effective leadership and administrative skills.

Business Support:

• Managed office maintenance and supplies through effective liaison with building management and suppliers.
• Handled company business forms, travel bookings, and maintained asset and software registers, ensuring efficient office operations.
• Provided leadership in administrative functions, ensuring smooth daily operations and supporting executive leadership with calendar management, travel coordination, and correspondence drafting.
• Implemented advanced data management systems, enhancing data accuracy and accessibility while reducing manual workloads.
• Supervised junior administrators, fostering high performance and job satisfaction through guidance and support.

Quality Management:

• Updated Integrated Management System content, ensuring compliance with company standards.
• Scheduled and conducted project audits, contributing to operational efficiency and preparedness for annual company audits.

Marketing:

• Create content for social media and internal communications.
• Managed business card distribution and developed content library for proposals, supporting marketing initiatives.
• Assist in creating organisation charts and company presentations.
• Plan and organise social and corporate events.

Human Resources:

• Coordinate recruitment activities, including composing job ads and managing onboarding processes.
• Prepare employment documentation and manage termination processes.
• Conducted police checks and managed visa sponsorship processes.
• Maintain HR records, including leave registers and global staff contacts.

Project Administration:

• Provide administration support to active projects including assisting with project setup, preparation and formatting of project documentation.
• Assist with monthly invoicing and forecasting.
• Created and implemented word templates, streamlining document production and ensuring consistency in communications.

Served as the primary liaison for visitors and staff. Managed diverse administrative tasks including file management, correspondence, and report preparation. Supported tender document production and addressed IT troubleshooting needs promptly. Managed reception operations,

Managed front desk operations, including visitor reception and call handling, while overseeing petty cash, accounts receivable, and accounts payable. Coordinated office supplies and provided IT troubleshooting, supporting seamless office operations. Facilitated bid submissions and event planning, managed schedules for executives, and performed varied administrative tasks, ensuring efficient office management and continuity in the absence of the Office Manager.