Sarah Crawley
Narre Warren North
Summary
Dynamic Remedial Massage Therapist with expertise in Swedish and deep tissue massage at Endota Spa. Proven ability to enhance client satisfaction through effective communication and relationship building. Skilled in treatment planning and injury rehabilitation, ensuring optimal outcomes for clients while maintaining meticulous records and administrative support.
Overview
2026
2026
years of professional experience
Work History
Remedial Massage Therapist
Endota Spa
Involved rebooking, administrative duties to manage all of my clients.
Administration Clerk
Department Of Education
Customer Contact Supervisor
Serco
Receptionist
Lush Lawn
11.2025 - Current
Handle and manage the client management software entirely. My duties also include: Invoicing and debt collection,
handling all customer enquiries, complaints and feedback and forwarding/referring/liasing any issues to Management,
maintaining and building strong relationships with clients,
ensuring a high level of customer satisfaction, resolving service issues promptly,
creating and updating/overseeing all client records and history, booking confirmation and reminder texts to clients, booking appointments and referring clients for quotes in a prompt manner, promotional texts to clients.
Education
No Degree - Certificate 4 Education Support
ACTAC
OnlineDiploma of Remedial Massage -
VFA
Narre Warren, VIC12.2018
Diploma of Nursing - Nursing
Job Training Institute
Dandenong, VIC07.2016
Skills
- Swedish massage
- Deep tissue massage
- Stretching techniques
- Client consultation
- Relaxation techniques
- Sports massage
- Myofascial release
- Lymphatic drainage
- Prenatal massage
- Joint mobilization
- Cupping therapy
- Business management
- Injury rehabilitation
- Postural analysis
- Self-care education
- Therapeutic exercise
- Muscle energy techniques
- Trigger point therapy
- Homecare recommendations
- Social skills
- Stress relief massage
- Trigger point massage
- Relationship building and management
- Customer consultation
- Front desk management
- Reflective listening
- Administrative procedures
- Range of motion improvement
- Administrative support
- Customer needs assessment
- Emotional intelligence
- Sales expertise
- Continuing education
- Treatment Planning
- Anatomy
- Client retention
- Massage therapy
- Body mechanics
- Service optimization
- Treatment modalities
- Session documentation
- Spa treatment knowledge
- Client assessment
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Reliability
- Effective communications
- Customer relationship building
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Cash handling
- Relationship building
- Medical terminology understanding
- Professional ethics
- Task prioritization
- Clerical support
- Maintaining confidentiality
- Database entry
- Billing and invoicing
- Customer follow-up
- Team collaboration
- Cash management
- Filing systems
- Documentation and recordkeeping
- Calendar coordination
- Invoice processing
- Interpersonal confidence
- Database administration
- Scheduling appointments
- Spreadsheets management
- Document management
- Scheduling and calendar management
- Daily reporting
- Data compilation
- Correspondence preparation
- Appointment scheduling
- Spreadsheet tracking
- Spreadsheet development
- Schedule management
- Database maintenance
- Expense reports
- Information security
- Typing speed
- Driving sales
- Taking directions
- Client communication
- Phone etiquette
- Microsoft Excel
- Document filing
- Document preparation
- Microsoft Office Suite
- Technical support
- Confidentiality awareness
- Proofreading documents
- Record maintenance
- Phone call handling
- Front desk reception
- Email correspondence
- Microsoft office
- Data entry
- Customer communication
- Flexible and adaptable
- Mail handling
- Professional and mature
- Document typing and formatting
- Document review
- Accounts payable and receivable
- Record sorting and filing
- Document editing
- Software proficient
- Conflict resolution
- Calendar management
- Creative thinking
- Records maintenance
- Scheduling
- Data recording
- Information processing
- Billing and coding
Additional Information
First Aid and CPR.
Full driver's license.
AHPRA registration.
Working with Children Check.
Timeline
Receptionist
Lush Lawn
11.2025 - Current
Remedial Massage Therapist
Endota Spa
Administration Clerk
Department Of Education
Customer Contact Supervisor
Serco
No Degree - Certificate 4 Education Support
ACTAC
Diploma of Remedial Massage -
VFA
Diploma of Nursing - Nursing
Job Training Institute