Sarah Cullen
Beenleigh,Australia
Summary
Dynamic Claims Team Leader at Xtreme Clean Sanitation and Restoration, skilled in team mentoring and KPI adherence. Proven expertise in holistic patient assessments and strong communication fosters collaboration. Committed to quality assurance and operational excellence, driving successful outcomes in claims management and patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Team Leader
Xtreme Clean Sanitation and Restoration
Meadowbrook, QLD
01.2025 - Current
- Led the claims team and facilitated training and mentoring.
- Managed operations, performance monitoring, and dispute resolution.
- Ensured KPI adherence, quality assurance, and stakeholder communication.
Claims Administrator
Xtreme Clean Sanitation and Restoration
05.2023 - 01.2025
- Managed insurance claims portfolios and coordinated technician liaison.
- Maintained data accuracy, bookings, and timely client reporting.
Endorsed Enrolled Nurse
Renmark Medical Clinic
Renmark, SA
10.2016 - 01.2023
- Delivered comprehensive nursing care under RN supervision in a busy GP clinic.
- Supported skin procedures (lesion removals, biopsies) and administered immunisations.
- Conducted dressing changes, wound assessments, ECGs, and spirometry.
- Assisted with health assessments, care planning, chronic disease management.
- Ordered vaccines and managed medical consumables stock.
- Maintained patient recalls in Pracsoft and documented care thoroughly.
Personal Carer
Blue Care Aged Care Facility
Bethania, QLD
03.2016 - 05.2016
- Supported residents in ADLs while promoting dignity and independence.
- Collaborated with nurses and families in care planning and updates.
Education
Diploma of Nursing - IV Medications – Division 2
Gold Coast Institute of TAFE
01.2016
Skills
- Holistic patient assessments & vital signs monitoring
- Wound care & minor procedures support
- Immunisation clinics (flu, COVID-19, childhood)
- Chronic disease & preventative health management
- ECG & spirometry administration
- Medical software: Medical Director, Pracsoft, Wrkflo
- Medication administration (EEN scope)
- Strong patient communication & rapport building
- Team leadership & staff mentoring (non-clinical roles)
- Organisation, prioritisation, and attention to detail
- Medical Director, Pracsoft, Wrkflo
- Microsoft Office Suite
- Practice management systems and task documentation
Certification
- Provide Cardiopulmonary Resuscitation (HLTAID009) – 2024-11
- Provide First Aid (HLTAID011) – 2023-03
- Provide Basic Emergency Life Support (HLTAID010) – 2023-03
- Performance Management – Master Builders Queensland – 2024-12
- AHPRA Registration: NMW0002055017
- Driver’s Licence: Open, QLD
References
References available upon request.
Timeline
Claims Team Leader
Xtreme Clean Sanitation and Restoration
01.2025 - Current
Claims Administrator
Xtreme Clean Sanitation and Restoration
05.2023 - 01.2025
Endorsed Enrolled Nurse
Renmark Medical Clinic
10.2016 - 01.2023
Personal Carer
Blue Care Aged Care Facility
03.2016 - 05.2016
Diploma of Nursing - IV Medications – Division 2
Gold Coast Institute of TAFE