Sarah Cuthbertson
Business Owner
Yarrawonga,NSW
Summary
Hardworking, passionate, reliable and self motivated job seeker with strong organisational skills eager to secure an entry level assistant train driver position. Looking for job satisfaction working in a stimulating & challenging environment with machinery.
Previous experience with shift work on rotating 24hr shifts. Ready to tackle new challenges with dedication and enthusiasm. Equipped with strong problem-solving abilities and process driven decision making. A willingness to learn, a committment to actively pursuing on-going training and education and have excellent communication skills.
Poised to contribute to team success, achieve positive results, maintain professional standards and achieve company goals whilst monitoring and being compliant in OH&S & Risk Mitigation.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Clean Break Domestic Solutions
07.2016 - Current
- Provided personalised cleaning services to private residences, commercial premises and Air B & B's.
- Schedule clients and staff to provide an exceptional service.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Interacted well with customers to build connections and nurture relationships.
- Consulted with customers to assess needs and propose optimal solutions.
Business Owner/Operator
Mudgee Ground Handling Pty Ltd
11.2021 - 12.2024
- Provide ground handling services to Fly Pelican. Duties include marshalling aircraft, check-in, baggage handling and customer service.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Cellar Door Assistant
Pieter Van Gent, Logan Wines, Lowe Family Wines
10.2014 - 06.2016
- Served wine for tastings, provided excellent customer service, packed & dispatched wine for customers & retail outlets, labelled bottles and signed up wine club members, responded to emails and phone enquiries.
- Greeted guests in with friendliness and professionalism.
Airline Pilot
Virgin Australia Regional Airlines
02.2012 - 03.2014
- First Officer on an ATR72 (70 seats)
- Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanour and focusing on passenger safety.
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
- Improved flight safety by conducting thorough pre-flight inspections and adhering to strict CASA regulations.
- Maintained comprehensive knowledge of current industry trends, regulatory requirements, and best practices for safe aviation operations.
- Enhanced passenger experience with professional communication and timely departures and arrivals.
- Enhanced flight safety by conducting thorough pre-flight inspections and ensuring adherence to all regulatory and safety standards.
- Achieved record of punctuality, consistently operating flights within tight schedules and minimizing delays.
- Maintained high level of proficiency in operating various aircraft models, completing numerous hours of flight simulation training.
- Helped maintain a positive work environment within the cockpit by fostering open communication among crew members while respecting established hierarchy protocols.
- Observed aircraft safety systems and operational conditions and immediately reported issues.
Airline Pilot
Aeropelican Air Services
01.2010 - 02.2012
- First Officer on a Jetstream 32 (19 seats)
- Same as above
Airline Pilot
Regional Express
07.2008 - 02.2009
- First Officer on a Saab340 (34 seats)
- Same as above
Flight Dispatch Officer
Qantas Airways
07.1990 - 01.2006
- 24 hour rotational shifts
- Flight planned domestic and international flights calculating fuel, assessing performance and considering factors such as weather and air traffic control factors
- Trained and provided guidance to new flight dispatchers to apply best practices and comply with flight planning procedures and regulations.
Customer Service Agent
Qantas Airways & Air New Zealand
01.1988 - 07.1990
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Contributed to team success by sharing best practices learned through training sessions or past experiences with other customer service agents.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Bachelor of Arts - Arts
University of Sydney
Sydney, NSW01.2004
Skills
- Small business operations
- Attention to detail
- Emergency management
- Continuous learning mindset
- Effective multi-tasking
- Operational awareness
- Safety regulations
- Documentation skills
- Problem-solving
- Teamwork
- Excellent communication
- Time management abilities
Certification
C Class Drivers License 01611A (manual and automatic)
Private Pilot’s License 2002
Commercial Pilots License 2003
Instrument Rating 2006
Airline Transport Pilots License 2008
Human Factors
Aviation Security Training
Flight Dispatch License
Dangerous Goods Training
Timeline
Business Owner/Operator
Mudgee Ground Handling Pty Ltd
11.2021 - 12.2024
Business Owner/Operator
Clean Break Domestic Solutions
07.2016 - Current
Cellar Door Assistant
Pieter Van Gent, Logan Wines, Lowe Family Wines
10.2014 - 06.2016
Airline Pilot
Virgin Australia Regional Airlines
02.2012 - 03.2014
Airline Pilot
Aeropelican Air Services
01.2010 - 02.2012
Airline Pilot
Regional Express
07.2008 - 02.2009
Flight Dispatch Officer
Qantas Airways
07.1990 - 01.2006
Customer Service Agent
Qantas Airways & Air New Zealand
01.1988 - 07.1990
Bachelor of Arts - Arts
University of Sydney
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