SARAH DAFFY
Summary
I am a huge people person who loves working with others to create an environment that makes customers feel welcomed. A beautifully organised store makes finding the perfect outfit an enjoyable experience. Attention to detail and organisation is something I am super passionate about, and I hate standing around! When talking with customers, I am confident, clear and try to be as helpful as possible
Overview
6
6
years of professional experience
Work History
PCA/Support Work (Aged & Disability Support)
Nurse Next Door
02.2025 - Current
- Assisted residents with daily living activities, enhancing personal independence and quality of life.
- Monitored and documented changes in residents' health conditions, ensuring timely communication to nursing staff.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing compassionate and attentive care.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
Mental Health Placement
The Melbourne Clinic
06.2025 - 07.2025
- Performed daily Mental State Examinations (MSEs) and accurately documented clinical observations.
- Collected and recorded vital signs; promptly reported abnormal findings to supervising staff.
- Administered medications under supervision, following safety protocols and patient-specific instructions.
- Built strong therapeutic rapport with clients, supporting recovery-focused care.
- Completed a high volume of administrative tasks including progress notes, handovers, and documentation — with genuine enthusiasm and attention to detail.
- Gained hands-on experience working in a multidisciplinary mental health team, enhancing both clinical and communication skills.
Aged Care Rehabilitation Placement
The Kingston Centre
01.2024 - 01.2025
- Provided personal care, mobility support, and assistance with daily living tasks.
- Monitored vital signs and health changes; reported promptly to clinical staff.
- Supported hygiene, skin integrity, and nutrition for diverse patient needs.
- Maintained a clean, safe environment and followed infection control procedures.
- Responded to patient calls and emergencies with calm, effective care.
- Collaborated in multidisciplinary teams, always respectful, friendly, and proactive.
Level 2 Optical, Retail Assistant
Specsavers
01.2023 - 11.2024
- Delivered exceptional customer service in a busy optical retail environment, both in-person and over the phone.
- Performed pre-test screenings and confidently operated OCT, visual field, and tonometry machines.
- Assisted with contact lens education, dispensing prescription glasses, and tailoring frame recommendations to customer needs.
- Processed transactions and health insurance claims via POS and HICAPS systems.
- Maintained stock, merchandising, and store presentation to high standards.
- Trained new staff and supported smooth store operations during peak times and customer complaints.
Retail Assistant
Toy World
06.2022 - 11.2022
- Used POS system to process sales, returns, and gift card activations.
- Greeted customers, helped locate toys and products, and worked with customers to find their desired product.
- Stocked merchandise, clearly labelled and priced items, and arranged products into their allocated categories.
- Replenished sales floor merchandise and organized shelves, and racks, swept floors, dusted shelves and rearranged shelving displays.
Retail Assistant
Ghanda Clothing
11.2021 - 05.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Received and displayed clothing items, and arranged according to shape, pattern, season and colour.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Interacted with customers in a welcoming and inviting way to identify their needs and offered suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Retail Optical Assistant
Specsavers
07.2019 - 03.2021
- Same responsibility as later employment at Specsavers Ringwood, however, it was at a more junior level with my role consisting more around the pre-test health screenings and less of dispensing frames for customers
Education
Bachelor of Nursing - Nursing
Australian Catholic University
Melbourne, VIC03.2026
High-school - undefined
Lilydale High-school
Lilydale, VIC10.2021
Skills
- Adaptability under pressure
- Dependable team member
- Effective communication skills
- Detail-oriented approach
- Prioritises customer service
- Complaint handling
Timeline
Mental Health Placement
The Melbourne Clinic
06.2025 - 07.2025
PCA/Support Work (Aged & Disability Support)
Nurse Next Door
02.2025 - Current
Aged Care Rehabilitation Placement
The Kingston Centre
01.2024 - 01.2025
Level 2 Optical, Retail Assistant
Specsavers
01.2023 - 11.2024
Retail Assistant
Toy World
06.2022 - 11.2022
Retail Assistant
Ghanda Clothing
11.2021 - 05.2022
Retail Optical Assistant
Specsavers
07.2019 - 03.2021
High-school - undefined
Lilydale High-school
Bachelor of Nursing - Nursing
Australian Catholic University
AVAILABILITY
Full time availability