Summary
Overview
Work History
Education
Skills
Timeline
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SARAH DA SILVA

SARAH DA SILVA

Melbourne,VIC

Summary

Detail-oriented and compassionate professional with comprehensive experience in Care Management, Accounts Receivable, and Accounts Payable. Proven ability to manage client care plans with empathy and efficiency, while maintaining accurate financial records and ensuring timely billing and payments. Skilled in coordinating between departments, resolving discrepancies, and streamlining processes to enhance operational efficiency. Adept at using financial software and maintaining compliance with regulatory standards. Recognized for excellent communication skills, problem-solving abilities, and a commitment to high-quality service.

Overview

21
21
years of professional experience

Work History

Accounts Receivable & Accounts Payable Assistant

Complete food services
10.2021 - Current
  • Reconcile accounts ensuring accuracy and timely reporting
  • Handled payment receipting on customer accounts accurately.
  • Streamlined financial operations and contributed to improved cash flow through effective account management
  • Follow up unpaid accounts and purchase orders, reducing outstanding debts and maintaining compliance
  • Oversaw precise execution of electronic fund transfers and direct debits.
  • Perform high-volume data entry, ensuring financial records are up-to-date and error-free
  • Maintain excellent communication with stakeholders to resolve payment issues and strengthen relationships
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
  • Collaborated with purchasing department to resolve discrepancies, improving communication between departments.
  • Assisted in month-end closing procedures, contributing to accurate financial reporting for stakeholders.
  • Reduced payment errors by maintaining accurate vendor records and reconciling accounts regularly.
  • Ensured timely approval of invoices by monitoring outstanding items and following up with approvers as needed.
  • Maintained organized filing systems for easy access to financial records, supporting efficient auditing processes.
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
  • Supported cash flow management by scheduling and prioritizing payments according to company policies and vendor terms.
  • Assessed data and information to verify entry, calculation, and billing code accuracy.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Matched purchase orders with invoices and recorded necessary information.
  • Supported management by processing invoices and documents with consistent on-time delivery.

Retail associate

Cotton on group
11.2018 - Current
  • Operate point-of-sale systems efficiently, ensuring accurate transactions and adherence to KPIs, consistently meeting sales and performance targets
  • Deliver exceptional customer experiences by assisting with purchases, providing tailored recommendations, and resolving inquiries promptly
  • Greet and engage customers to maintain a welcoming and professional store atmosphere, enhancing customer satisfaction and loyalty
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.

Administrative assistant

Conveyancing
12.2017 - 08.2021
  • Managed both electronic and manual filing systems, ensuring accurate organisation and prompt retrieval of records
  • Processed applications for rate certificates with a high degree of accuracy and compliance with regulatory standards
  • Performed high-volume data entry, maintaining error-free and up-to-date records across multiple systems
  • Professionally managed incoming calls and emails, redirecting inquiries to appropriate departments and ensuring effective communication

Care manager

Care for You
02.2013 - 12.2017
  • Developed and implemented client care plans in collaboration with stakeholders, ensuring tailored support that met individual needs and improved client outcomes
  • Ensured full compliance with Occupational Health and Safety (OHS) policies by conducting regular audits and preparing comprehensive reports, resulting in a 100% compliance record during inspections
  • Managed staff rosters and scheduling with precision, optimizing resource allocation while respecting staff availability and preferences
  • Organized and facilitated staff training sessions by coordinating with external facilitators, enhancing team skills and knowledge, and achieving a 95% staff participation rate
  • Played a key role in recruitment by assisting with and conducting staff interviews, successfully onboarding qualified candidates to strengthen the team
  • Compiled detailed agendas and accurate meeting minutes, supporting informed decision-making, and ensuring effective communication among stakeholders
  • Audited timesheets for payroll processing, ensuring timely and error-free payment to staff, maintaining a high level of trust and morale within the team
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
  • Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
  • Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Arranged transportation and documented details of discharge transition plans.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
  • Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Evaluated clients progress and adjusted service plans to address areas of concern.
  • Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.

Education

Diploma of Community Services Work - Case management, community development, and legal/ethical practices, Planning and conducting group activities and advocacy

Oten University
Sydney, NSW

Certificate III in Education -

Skills

  • Accounts receivable
  • Payment processing
  • Autonomous work
  • Team collaboration
  • Problem-solving
  • Customer service
  • Professionalism
  • Responsiveness
  • Accuracy
  • Detail-oriented
  • High-volume environments
  • Work under pressure
  • Task prioritization
  • Task planning
  • Enthusiasm
  • Initiative
  • Verbal communication
  • Written communication

Timeline

Accounts Receivable & Accounts Payable Assistant

Complete food services
10.2021 - Current

Retail associate

Cotton on group
11.2018 - Current

Administrative assistant

Conveyancing
12.2017 - 08.2021

Care manager

Care for You
02.2013 - 12.2017

Certificate III in Education -

Diploma of Community Services Work - Case management, community development, and legal/ethical practices, Planning and conducting group activities and advocacy

Oten University

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