SARAH DAVIES

• Responsible for providing direction and support to the Clinical Placements Team to coordinate Nursing and Medical student placements into general practice.
• Stakeholder engagement - with University Academics Leads, General Practitioners, General Practice Managers, Administrative staff and Students.
• Project management- responsible for the implementation for the project management plans with continuous focus on improving the programs efficiencies.
• Recruitment of new GPs and RN supervisors to the program.

• Responsible for managing the residential lending team at BOQS.
• Accountable for the overall business growth, customer experience, risk and compliance.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Rebuilt the incentive process and scorecard to meet regulation requirements.
• Increased customer satisfaction and introduced a customer satisfaction survey.
• National lead on the assurance testing framework for both Retail and Commercial.

• Responsible for managing a team of Senior Private Client Managers and Private Client Managers responsible for a portfolio of high-net-worth clients.
• Accountable for business growth, portfolio management, fostering of key stakeholder and business partner relationships and managing the overall risk and compliance.

Key Achievements:

• Increased sales home loan growth from $50M to $320M FY16 – FY17.
• Improved customer advocacy score move from 6.1 to 7.7.
• Increased new business referrers through the build and implementation of the 3rd party and broker engagement model.
• People and engagement scored result of best in class at 82 in FY17.

• Responsible for 23 retail stores across NSW with 252 employees and 8 Area Managers.
• Accountable for the overall sustainable growth, the key risk indicators, and profitability.

Key Achievements:

• Successfully launched 2 new concept stores,
• Delivered and embedded a new Lending Model across the Retail Stores & Lending network in FY14/15.
• Achieved best in class colleague engagement achieving 87- Top Quartile.

• Responsible for P&L of Private Bank with an asset book $2.2B and Deposit book $1.1B.
• Overall responsibility for the team ensuring achievement of sales and service objectives, whilst maintaining the highest standards of compliance within the banks policies and procedures.

Key Achievements

• Team Customer Advocacy results were 9.3 across Private Bank Nationally.
• Achieved all performance measures.
• Achieved a green rating in our internal audit.
• Achieved Asset Balance growth of 100%, Asset sales of $548M and Deposits- growth of 161%.

• Reported to the Head of customer Delivery overseeing a Project Team of 8 FTE employees.
• Accountable for building the Training Team operating model for Business Bank.
• Implemented the training governance process within the Business and created the end-to-end engagement model, aligned to change management and IT project plans.

• Responsible for the Retail Training Team.
• My team delivered all the roles specific onboarding training, role upskilling training and product or compliance specific training.
• Lead a team of 35 delivery trainers with 8 direct reports Nationally.

Key Achievements:

• Designed and delivered a new competency based BAU training program for the store network.

• Responsible for a team of 10 Mobile Bankers.
• Recruited, trained and managed a successful sales team, consistently achieving and exceeding monthly sales targets.
• Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
• Achieved all performance measured and well as recognised as the top Area Sales Manager for Home Loan sales.