Sarah De Koker
Brisbane,QLD
Summary
Hi, I'm Sarah De Koker. Hardworking employee and enthusiastic. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Credit Consultant
Triple A
09.2021 - 10.2023
- Oversaw business development to originate new client opportunities.
- Negotiated payment plans and loan terms with delinquent customers.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Made decisions and recommendations about extending lines of credit.
Aftersales Advisor
BMW
01.2017 - 09.2021
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved processes by recommending operational changes.
- Produced detailed reports outlining key issues and proposed solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Advisor
BMW
12.2015 - 12.2016
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Cabin Crew Member
Tui Belgium
09.2012 - 12.2015
- Followed company regulations and rules to promote safe environment for travellers and employees.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
Bachelor - Real Estate
Hogeschool Gent
Ghent06.2018
Skills
- Problem Solving
- Decision Making
- Time Management
- Customer Service
- Organizational Skills
- Sales Expertise
Languages
Dutch
Native or Bilingual
French
Full Professional
English
Full Professional
Timeline
Credit Consultant
Triple A
09.2021 - 10.2023
Aftersales Advisor
BMW
01.2017 - 09.2021
Service Advisor
BMW
12.2015 - 12.2016
Cabin Crew Member
Tui Belgium
09.2012 - 12.2015
Bachelor - Real Estate
Hogeschool Gent
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