Sarah De Lisle
Summary
Dedicated Correctional Officer with a proven track record of maintaining order and security within correctional facilities. Experienced in handling diverse populations and ensuring compliance with policies and procedures. Seeking to leverage strong investigative skills and keen attention to detail to transition into an intelligence officer role, where I can contribute to gathering and analysing critical information for Australia's strategic interests.
Overview
21
21
years of professional experience
Work History
Correctional Officer
ACT Corrective Services
10.2018 - Current
- Manage high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Prepare, process and maintain forms, reports, logs, and records.
- Collaborate with fellow officers to maintain a secure environment for staff, visitors, and detainees.
- Improve communication between staff members by participating in daily briefings and sharing critical information about detainee activities.
- Assist in the training of new correctional officers, providing guidance on best practices and procedures.
- Conduct efficient detainee transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Demonstrate cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Guaranteed adherence to established policies and procedures.
- Gather intelligence and submit comprehensive reports.
- Work effectively in a team environment.
Customer Service Officer
Centrelink
02.2003 - 12.2009
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Education
Bachelor of Science - Criminology And Criminal Justice
Griffith University
Online (Partial Completion)02.2016
Skills
- Correctional facility procedures
- Detainee Supervision
- File and record maintenance
- Criminal Justice
- Intelligence Analysis
- Information Gathering
- Report Writing
- Collaborative Teamwork/Staff Mentoring
- Strong written and oral communication with internal and external stakeholders
Timeline
Correctional Officer
ACT Corrective Services
10.2018 - Current
Customer Service Officer
Centrelink
02.2003 - 12.2009
Bachelor of Science - Criminology And Criminal Justice
Griffith University
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