Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Dennett

Sarah Dennett

Dulwich Hill,NSW

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.


Well-trained Assistant Restaurant Manager promoting 2 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.


Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.

Overview

1
1
year of professional experience

Work History

Events Manager

Rockpool Publishing
04.2023 - 06.2023
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Selected and ordered refreshments, decor and event materials.
  • Developed and implemented successful marketing plans to generate event revenue.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Assembled creative and innovative event attractions based on internal capabilities.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Organized promotional events and interacted with community to increase sales volume.
  • Facilitated business by implementing practical networking techniques.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Assistant Restaurant Manager

Backrow West
01.2023 - 06.2023
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Created and maintained detailed financial records and reports to inform future strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Publishing Assistant

Rockpool Publishing
06.2022 - 03.2023
  • Employed specialized layout and editing software to place text blocks, illustrations and other images or elements.
  • Interacted with authors and other internal customers to define job requirements and resolve content, production and scheduling issues.
  • Edited classified and unclassified reports and other communications materials to maximize organization, proper grammar usage and clarity.
  • Recommended layout changes to make materials more accessible and improve presentation.
  • Formatted in Microsoft Word and PDF to prepare documents and proposals for review or final submission.
  • Participated in meetings and conference calls to gather and communicate document layout and production process information and represent production function.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Performed research to collect and record industry data.
  • Researched content and grammatical issues to check accuracy of information.
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Managed finished works and version edits for comprehensive record of each file.
  • Performed administrative tasks such as copying, faxing and reception work with accuracy and efficiency.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Education

High School Diploma -

St Scholastica College
Glebe, NSW
10.2022

Skills

  • Brand Loyalty
  • Delegating Assignments and Tasks
  • Beverage Preparation
  • Team Collaboration
  • Event Planning and Management
  • Administrative Support
  • Hospitality Management
  • Complex Problem-Solving
  • Data Entry Skills
  • Office Supplies and Inventory
  • Till Counting

Timeline

Events Manager

Rockpool Publishing
04.2023 - 06.2023

Assistant Restaurant Manager

Backrow West
01.2023 - 06.2023

Publishing Assistant

Rockpool Publishing
06.2022 - 03.2023

High School Diploma -

St Scholastica College

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Sarah Dennett