Sarah Dnkha
Liverpool,Australia
Summary
Dynamic professional with over three years of experience in youth and disability support, specializing in care planning and case management. Proven expertise in client needs assessment, goal setting, and effective communication fosters personalized support for diverse populations. A strong commitment to enhancing community well-being drives the strategic use of community resources and family support. Currently pursuing a Bachelor’s degree in Community Services to deepen knowledge and impact in the field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Internship case manager
SSI
Liverpool
06.2025 - Current
- Assisted clients with case management, fostering trust and collaboration to enhance their journey towards recovery and well-being.
- Evaluated client needs through comprehensive assessments, ensuring tailored support services that effectively addressed unique challenges.
- Coordinated with multidisciplinary teams to ensure seamless service delivery, enhancing support networks for clients and their families.
Residential Youth Worker
Goodradigbee Cultural & Heritage Aboriginal Corpor
Sydney, NSW
06.2024 - 07.2025
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
Ndis Support Worker
Caremount
01.2024 - 06.2024
- Assist clients in managing and achieving individual goals, supporting independent progression and social skills.
- Provide personalized support and assistance with daily living activities, enhancing clients' quality of life.
- Develop strong interpersonal relationships with clients, earning their trust through consistent empathy and understanding.
Youth Worker
PCYC
12.2023 - 06.2024
- Managed appointment schedules and maintained accurate case records.
- Conducted client interviews and coordinated with multidisciplinary teams.
- Utilized office software for documentation and reporting - Answered phone calls and responded to inquiries.
Beauty Therapist
Laser Clinic Australia
Parramatta
12.2022 - 12.2023
- Delivered personalized beauty treatments, enhancing client satisfaction and fostering repeat business through tailored skincare solutions.
- Collaborated with medical professionals to ensure safety protocols, significantly reducing client concerns and improving treatment outcomes.
- Maintained accurate client records and treatment logs, ensuring compliance with regulations and enhancing service quality.
- Demonstrated a passion for skincare, engaging clients in discussions about their needs and building long-lasting relationships.
Education
Bachelor - Bachelor of Community Service
Torrens University
Sydney, NSWDiploma - Case Management Community Services
Bedford College
Sydney, NSW12.2021
Skills
- Client Needs Assessment
- Case Management
- Care Planning
- Crisis Intervention
- Family Support
- Community Resources
- Documentation
- Communication
- Medication Administration
- Client Support
- Goal Setting
Certification
- Certificate I: First Aid and CPR
- Quality Assured Training
Languages
Arabic
Kurdish
Timeline
Internship case manager
SSI
06.2025 - Current
Residential Youth Worker
Goodradigbee Cultural & Heritage Aboriginal Corpor
06.2024 - 07.2025
Ndis Support Worker
Caremount
01.2024 - 06.2024
Youth Worker
PCYC
12.2023 - 06.2024
Beauty Therapist
Laser Clinic Australia
12.2022 - 12.2023
Diploma - Case Management Community Services
Bedford College
Bachelor - Bachelor of Community Service
Torrens University