SARAH DOKTER
Melbourne,Australia
Summary
Personable, empathetic and highly organised Psychology graduate with a strong background in client engagement, support services, and program coordination. Experienced across mental health, business administration, and client relations, I have a dedicated interest in empowering individuals through compassionate service and meaningful connections. Highly Skilled in communication, CRM management, project support, and outcomes reporting, I aim to bring a balance of both strong interpersonal and management skills to support individuals and communities in mental health and well-being.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Intern
Psychology for a Safe Climate (PSC)
01.2025 - 05.2025
- Supported the design, evaluation, and continuous improvement of national wellbeing programs for individuals experiencing climate-related distress.
- Developed participant surveys, reviewed evaluation frameworks, and created outcome-aligned support resources.
- Conducted rapid literature reviews to inform mental health program development and climate-aware therapy practices.
- Assisted in the development of a Capability Framework for Climate-Aware Practitioners to guide professional standards and training.
- Participated in stakeholder engagement, community events, and reflective practice groups to strengthen emotional support offerings.
Nanny and Family Support Assistant
01.2025 - Current
- Provided high-level organisational support to manage family scheduling, communications, and daily tasks.
- Facilitated emotional well-being through structured developmental activities, supporting children with learning activities and tutoring.
- Coordinated external appointments, errands, and household administration with adaptability and flexibility.
- Building and maintaining trusting relationships with both parents and children.
Administrative Support Officer
Safer Communities Organisation
01.2025 - 05.2025
- Delivered comprehensive administrative support for mental health first aid training programs, coordinating client bookings and instructor schedules.
- Managed CRM systems (Humanitix) for event registrations, tracking client data, and maintaining participant communication.
- Supported customer engagement through email marketing, responding to inquiries, and resolving any customer conflicts efficiently.
- Generated attendance and program performance reports and data analysis.
Brand Manager
H&B Fashion Distributors
02.2021 - 02.2024
- Managed 3 European Fashion Brands across the Australian and New Zealand Retail market.
- Maintained strong relationships with wholesale clients and brand partners across Australia, New Zealand, and Europe.
- Coordinated showroom appointments, and supported the distribution across the Australia/NZ market.
- Managed budgets and worked closely to achieve KPI targets annually.
- Provided administrative assistance for inventory management, order processing, and client communications.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Community Support and Administrative Coordinator
Runway East
06.2018 - 12.2020
- Customer services operations, maintaining front desk and acting as first point of contact for clients and visitors.
- Coordinated appointment scheduling, visitor management, and internal communications.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Supported co-working community engagement through event logistics, space management, and member services.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for staff members.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Education
Bachelor of Science - Psychology
RMIT UNIVERSITY
Melbourne, VIC12-2025
Diploma - Communications & Design
SAE CREATIVE INSTITUTE
Byron Bay, NSW01.2020
Skills
- Client Relationship Management
- Community Engagement & Outreach
- Mental Health and Well-being Program Support
- Survey Design and Outcomes Evaluation
- CRM and Database Management
- Event and Meeting Coordination
- Administrative Support & Scheduling
- High Emotional Intelligence & Communication Skills
- Data analysis and Evaluation
- Highly Organised and Confident Multi-Tasker
Certification
- Working with Children Check (Issued January 2025)
- Police Check (Issued January 2025)
Timeline
Student Intern
Psychology for a Safe Climate (PSC)
01.2025 - 05.2025
Nanny and Family Support Assistant
01.2025 - Current
Administrative Support Officer
Safer Communities Organisation
01.2025 - 05.2025
Brand Manager
H&B Fashion Distributors
02.2021 - 02.2024
Community Support and Administrative Coordinator
Runway East
06.2018 - 12.2020
Bachelor of Science - Psychology
RMIT UNIVERSITY
Diploma - Communications & Design
SAE CREATIVE INSTITUTE
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