Overview
Work History
Education
Skills
Attributes
Workingrights
References
Personal Information
Timeline
Generic
Sarah Driscoll

Sarah Driscoll

ELLENBROOK,WA

Overview

23
23
years of professional experience

Work History

Receptionist/ Guest Service Agent

Quest Perth Ascot
05.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.

Function Supervisor, Events Administrator/Receptionist

Perth Racing
09.2022 - 05.2023
  • Managing food and beverage staff on race days in nominated area
  • Point of contact for Client and Venue Management
  • Assisting Club Members and the public over the phone, in person and via email with enquiries related to functions, memberships and race days
  • Create function and restaurant bookings, process payments and organise appropriate ticketing
  • Preparing the Board and Executive team function spaces prior to race days
  • Management of Excel spreadsheets and Word documents for different departments as required
  • Invoicing for the Events Department as required
  • Posting and collecting mail
  • Ad hoc duties as required

Food Prepping and Packing

Wholistically Healthy
04.2022 - 10.2022

Banquets Supervisor, Restaurant Manager

Novotel Vines Resort
03.2002 - 06.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

Education

Certificate IV - Hospitality

Alderdice & Associates

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Office administration

Attributes

  • Reliable
  • Quick Learner
  • Adaptable
  • Respectful
  • Team player
  • Trustworthy

Workingrights

Full Working Rights

References

  • Richard Wilson, 0419 918 156
  • Sarah Driscoll, 0430 662 733, Previous Colleague
  • Renae Cochrane, 0450 344 607, Previous Manager

Personal Information

Citizenship: Australian Citizen

Timeline

Receptionist/ Guest Service Agent

Quest Perth Ascot
05.2023 - Current

Function Supervisor, Events Administrator/Receptionist

Perth Racing
09.2022 - 05.2023

Food Prepping and Packing

Wholistically Healthy
04.2022 - 10.2022

Banquets Supervisor, Restaurant Manager

Novotel Vines Resort
03.2002 - 06.2022

Certificate IV - Hospitality

Alderdice & Associates

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Sarah Driscoll