Sarah Driscoll
ELLENBROOK,WA
Overview
23
23
years of professional experience
Work History
Receptionist/ Guest Service Agent
Quest Perth Ascot
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Function Supervisor, Events Administrator/Receptionist
Perth Racing
09.2022 - 05.2023
- Managing food and beverage staff on race days in nominated area
- Point of contact for Client and Venue Management
- Assisting Club Members and the public over the phone, in person and via email with enquiries related to functions, memberships and race days
- Create function and restaurant bookings, process payments and organise appropriate ticketing
- Preparing the Board and Executive team function spaces prior to race days
- Management of Excel spreadsheets and Word documents for different departments as required
- Invoicing for the Events Department as required
- Posting and collecting mail
- Ad hoc duties as required
Food Prepping and Packing
Wholistically Healthy
04.2022 - 10.2022
Banquets Supervisor, Restaurant Manager
Novotel Vines Resort
03.2002 - 06.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Education
Certificate IV - Hospitality
Alderdice & Associates
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Office administration
Attributes
- Reliable
- Quick Learner
- Adaptable
- Respectful
- Team player
- Trustworthy
Workingrights
Full Working Rights
References
- Richard Wilson, 0419 918 156
- Sarah Driscoll, 0430 662 733, Previous Colleague
- Renae Cochrane, 0450 344 607, Previous Manager
Personal Information
Citizenship: Australian Citizen
Timeline
Receptionist/ Guest Service Agent
Quest Perth Ascot
05.2023 - Current
Function Supervisor, Events Administrator/Receptionist
Perth Racing
09.2022 - 05.2023
Food Prepping and Packing
Wholistically Healthy
04.2022 - 10.2022
Banquets Supervisor, Restaurant Manager
Novotel Vines Resort
03.2002 - 06.2022
Certificate IV - Hospitality
Alderdice & Associates