Sarah Duffield
Eagleby,QLD
Summary
I am a passionate person with great communication skills. I would love to pursue a career where my skills and hard work will be needed and make a difference. I enjoy making a difference an assisting people in their lives. I am willing to undertake any training needed to preform my role to high standard.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Job coach
Salvation Army Employment Plus DES
09.2022 - Current
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
- Developed and implemented job coaching plans for clients with diverse career goals.
- Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Collaborated with local employers to develop a strong understanding of current hiring needs, ensuring accurate recommendations for clients.
- Kept detailed records of individual histories, scores, and documents.
- Developed targeted resumes and cover letters for clients, resulting in higher response rates from potential employers.
- Created and managed job search strategies for clients to improve job search success.
- Coached clients on resume and cover letter development to enhance opportunities.
- Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
- Organized impactful networking events that connected job seekers directly with hiring managers and potential employers.
- Collaborated with local employers to identify job opportunities for clients.
- Developed and maintained relationships with community resources to support job coaching.
- Delivered up-to-date labor market information to clients, enabling more informed decision-making regarding career choices.
- Encouraged clients to explore new career paths, leading to successful career transitions for many.
- Enhanced client job search strategies with personalized coaching sessions, leading to improved interview skills and job placement rates.
- Evaluated client skills and job readiness, providing constructive feedback and actionable advice.
Kitchen Hand/ Administrator
McRobbie’s Food Vans
08.2009 - 09.2022
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Trained new staff on food preparation and safety procedures.
- Assisted with inventory audits, identifying discrepancies and preventing potential stock issues.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Streamlined invoice processing, reducing average payment turnaround time.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Team Leader
Flight Centre
08.2006 - 08.2008
- Covered shift shortages for Type shifts to keep production schedule on time.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Established and maintained healthy relationships with both internal and external partners by demonstrating a high level of professionalism in all interactions.
- Managed team workload to reach targets for specific tasks.
- Achieved high levels of customer satisfaction by consistently delivering exceptional service through proactive problem-solving abilities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Education
Cert III in Business Administration -
Medical Receptionist and Medical Terminology Certificate -
Queensland Certificate of Education -
Windaroo Valley State High School
01.1999
Skills
- Customer Service
- Administration Support
- Reconciliations
- Accounts Payable
- Accounts Receivable
- Payroll
- Communication Skills
- Word
- Excel
- Email & Internet
- Prac Soft
- MYOB
- Computer Literacy
- Thoroughness
- Multitasking
- Time Management
- Teamwork
- Microsoft Products
- Resilience
- Neat Personal Presentation
- Autonomy
- Positive Attitude
- Willingness to Learn
- Prioritisation
- Proactive Attitude
- Data Entry
- Phone Etiquette
- Microsoft Office
- Problem Solving
- Data Gathering
- Skill Development
- Progress Monitoring
- Social media proficiency
- Community Networking
- Group and individual instruction
- Professional ethics
- Decision-making support
- Resume development
- Client assessment
- Attention to Detail
- Decision-Making
- Documentation and Recordkeeping
- Clear Communication
- Social Services Support
- Critical Thinking
- Database Management
- Referral Coordination
- Human Resources
- Data organization
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Team building
- Task Prioritization
Certification
- First Aid and CPR Certificate, Current
- Evidence of Full Covid-19 Vaccination
- QLD Open Manual License
- QLD Blue Card (Working with Children Paid)
References
- Ian Charlton, Area Manager Salvation Army Employment, 0415 912 541, dominski76@hotmail.com
- Samantha Allard, Community Engagement Manager Salvation Army Employment, 0430 534 844, sammy-bewitched@hotmail.com
- Sara McColl, Job Coach Salvation Army Employment, 0414 696 224, sara_mccoll@yahoo.com
Timeline
Job coach
Salvation Army Employment Plus DES
09.2022 - Current
Kitchen Hand/ Administrator
McRobbie’s Food Vans
08.2009 - 09.2022
Assistant Team Leader
Flight Centre
08.2006 - 08.2008
Cert III in Business Administration -
Medical Receptionist and Medical Terminology Certificate -
Queensland Certificate of Education -
Windaroo Valley State High School
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