Sarah Duffy
Northcote,VIC
Summary
I help organisations and people thrive as a change catalyst with demonstrated success in delivering strategies and transformations through a human-centred approach.
My combination of results orientation, genuine care for others, and collaborative style enables me to deliver lasting business outcomes.
Overview
16
16
years of professional experience
Work History
Enterprise Change Lead and People & Change lead for Unification (secondment)
SEEK
10.2022 - Current
- Ensure that our change methods are integrated with relevant practices
- Lead the Unification change stream to ensure Asia Sales and Services teams were ready and capable to use/sell our Unified product and CRM
- Equip leaders to effectively facilitate change through training and tools
- Provide strategic advice for large change or transformation programs
- Established a learning working group to build and deliver the Unified learning strategy, ensuring we effectively delivered product and CRM competency for Sales and Services SEEkers across 6 markets
- An innovative blended learning approach minimised business disruption from time away from customer
- Turned-around a diverse team of 20 learning, change and communications roles
- I led the team which included creating a shared vision and plan, optimising the structure, clarifying roles, and fostering stronger teamwork
- Resulted in savings of $2.2M and we won the Gold Our SEEK awards with Asia GTM in 2024
- Change enablement lead for SEEK Asia’s Sales & Service Transformation, working with Rbox, COO, Country leadership and HR
- Included a comprehensive capability assessment to inform appointments and the training curriculum for Customer Success Managers
- Designed and delivered a new Leading Change program across APAC
- 300 leaders trained across APAC, with 96% sharing they were satisfied with the learning experience
Global Manager, Transformation Change
BlueScope
02.2020 - 02.2022
- Company Overview: BlueScope is an international business that provides innovative steel products and services
- My focus was to enable BlueScope to deliver significant productivity and customer experience improvements (target = $150m earnings contribution by 2025) by leading the global People and Change workstream
- Developed and executed the change strategy (covering engagement and education)
- Strategic workforce planning: worked with leaders and HR partners to define, acquire, and onboard critical roles
- Strengthened awareness of the digital strategy and demonstrated progress through tailored education for multiple audiences e.g
- Exec Lead Team, Board, investors, employees and managers
- Enabled greater value realisation of digital programs that had major people implications
- Digital transformation expanded from an Australian-centric program to realising business value across NZ, US and Asia
- Developed a global digital community of practice to involve, educate and excite 200 people across 8 Countries
- BlueScope is an international business that provides innovative steel products and services
Change / Learning Lead for Strategic People programs
BlueScope
01.2018 - 01.2022
- Due to my valued through leadership, I was often played a key role in delivering significant people and strategy related programs
- Global learning platform to replace 5 legacy systems, eliminating barriers to learning and mitigating business risks
- Included working with Country learning partners to launch the platform and co-designing the governance model for BAU content management
- Cultural program for our ANZ Sales and Service org to revolutionise the customer experience and introduce a new Sales & Service op model
- My role included working with the Commercial LT to co-design a program that cascaded the new vision and model to each team, and designing the National Sales & Service conference
- Part of a small core team to activate BlueScope’s new global purpose and strategy
- 150 executives were enabled to champion this via an innovative blended learning program and toolkit
Communications & Engagement Lead (ERP Implementation)
BlueScope
09.2018 - 02.2020
- Led workforce engagement program to support adoption of new processes and an enterprise platform that provided the foundation for significant productivity and customer experience improvements (replacing 25 systems with Microsoft Dynamics 365)
- Approx
- 1,300 employees and 200 customers were impacted by the change, making this the most complex Microsoft Dynamics 365 implementation in the Southern Hemisphere
- With other leaders, co-developed the overall workforce change strategy and customer change strategies
- Delivered a comprehensive workforce engagement program to ensure those impacted (sales, finance and operations workforce) understood the change and what it meant for them
- Designed and conducted business readiness assessments across the entire business to reduce implementation risks/obstacles
- Engaged general management to seek their input on the overall change approach and effectiveness, and any major obstacles to address
- Upskilled 80 leaders to effectively lead the change - 98% of leaders understood what the program was about and 94% felt equipped to have conversations with their teams
- Ensured minimum disruption to customers and partners during the transition through having a tailored communications and training
- Workforce engagement resulted in all teams understanding the change – and their direct feedback helped my change team understand any local concerns/needs to be addressed
Organisation Development Specialist
BlueScope Australian Steel Products
11.2017 - 04.2018
- My focus was to help accelerate the implementation of the diversity and inclusion strategy while also gaining valuable skills from working in the operational side of the business
- Designed an inclusive leadership program that included training for management and executives across Australia
- Since then, the business has been recognised by as an Inclusive Workplace by the Workplace Gender Equality Authority (WGEA)
- Led a national effort to improve the representation of women in operations through attraction, recruitment, and engaging front-line leaders, resulting in doubling the number of women in operations
Talent Development Specialist
BlueScope Group
05.2014 - 11.2017
- Led the design, development and deployment of solutions to build organisation capabilities across BlueScope’s global business
- Designed and implemented a new global competency framework across all regions, and embedded across the employee lifecycle e.g
- Role design, recruitment, development, onboarding
- Worked with executive teams to align their workforce to new directions and evolve their business culture
- Provided the HR governance and reporting to ELT and Board – diversity, talent management, succession planning
Management consultant
Hay Group
01.2011 - 01.2014
- Company Overview: since acquired by Korn Ferry
- Helped business leaders develop and execute strategies that improved organisation capability and performance via strategic HR solutions
- Clients spanned across the finance, energy, water, pharmaceuticals, mining, and public sectors
- I worked across all of Hay Group’s practices including talent management, leadership development, organisation effectiveness, organisation design, performance management, and reward
- This provided me with valuable insights, methods and tools to effectively deliver business strategies with a people lens
- Since acquired by Korn Ferry
Analyst & Management Consultant
Marchment Hill Consulting
01.2009 - 01.2011
- Helped energy and water businesses make the right strategic decisions through conducting content-rich analysis, making recommendations, and implementation planning
- One of my major projects was the Program Management Office (PMO) Analyst for the smart meter roll-out in Victoria where I gained valuable program management and stakeholder engagement skills
- I also moved to Perth (one of the most isolated capital cities in the world) to help MHC expand to a high growth market which required me to deal with significant ambiguity, as well as be resourceful and resilient
Education
BBA - Management & Psychology
Monash University
Caulfield, VIC11-2006
Skills
Leading change in complex, multi-national organisations
Stakeholder engagement
Building organisational capabilities
Team effectiveness
Structured problem solving
Timeline
Enterprise Change Lead and People & Change lead for Unification (secondment)
SEEK
10.2022 - Current
Global Manager, Transformation Change
BlueScope
02.2020 - 02.2022
Communications & Engagement Lead (ERP Implementation)
BlueScope
09.2018 - 02.2020
Change / Learning Lead for Strategic People programs
BlueScope
01.2018 - 01.2022
Organisation Development Specialist
BlueScope Australian Steel Products
11.2017 - 04.2018
Talent Development Specialist
BlueScope Group
05.2014 - 11.2017
Management consultant
Hay Group
01.2011 - 01.2014
Analyst & Management Consultant
Marchment Hill Consulting
01.2009 - 01.2011
BBA - Management & Psychology
Monash University
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