Summary
Overview
Work History
Skills
References
Timeline
Generic

SARAH ELASMAR

Punchbowl,NSW

Summary

Dedicated and results-driven Sales professional with a decade of experience. Exceptional communication skills, both written and verbal. Demonstrated advanced proficiency in CRM and ERP systems. Known for problem-solving abilities and innovative thinking. Passionate about the customer journey from end to end. Highly adept in planning, coordinating and executing successful projects.

Overview

13
13
years of professional experience

Work History

Customer Relations Team Leader

Ikea
Rhodes, NSW
04.2024 - Current
  • Trained team members in customer service techniques including active listening, problem solving, conflict resolution, and communication skills.
  • Monitored team performance to ensure quality standards were met or exceeded.
  • Conducted regular meetings with staff to discuss performance goals and objectives.
  • Identified areas of improvement in the customer service process.
  • Resolved escalated customer issues quickly and efficiently.
  • Maintained up-to-date knowledge of product features, pricing plans, promotions.
  • Implemented processes that improved response times to customers inquiries and requests.
  • Provided exemplary level of service to customers to extend relationships for future business opportunities.
  • Addressed inquiries from clients and department team members.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.

Senior Operations Coordinator

Cleanaway Industrial Waste Solutions
St Marys, NSW
10.2022 - 04.2024
  • Coordinated daily schedules to meet customer needs and facilitate intercompany waste transfers
  • Served as primary liaison for subcontractors, Cleanaway drivers, and internal inquiries
  • Liaised with clients to guarantee compliance with contractual specifications and timely job completion
  • Managed critical spare inventory by placing orders and performing administrative tasks as necessary.
  • Basic sales and operations planning, liaising with both the plant operations team and technical sales organization to ensure capacity and capability are aligned.
  • Developed and implemented procedures for coordinating operations activities to ensure optimal efficiency.
  • Monitored performance of operations teams and identified areas for improvement.
  • Ensured compliance with all applicable regulations, standards, policies and procedures related to operations.
  • Coordinated the resolution of customer service issues in a timely manner.
  • Provided guidance and direction to staff on daily operational tasks and projects.
  • Identified training needs within the department and collaborated with Human Resources to develop appropriate programs for employees' development.
  • Facilitated communication between departments regarding changes in operational policies or procedures.
  • Resolved conflicts between different stakeholders in an effective manner.
  • Organized meetings with vendors to negotiate pricing agreements.
  • Performed root cause analysis when problems arise during day-to-day operations.
  • Managed scheduling, training, and rosters.
  • Built strong operational teams to meet process and production demands.
  • Created weekly reports.
  • Implemented process improvements to increase efficiency in the allocation process.
  • Worked closely with vendors to ensure timely delivery of allocated items.
  • Analyzed data from multiple sources including POS systems, ERP systems., for better decision making.

Senior Customer Service & Logistics Specialist

Technogym Australia
Rushcutters Bay, NSW
03.2021 - 10.2022
  • Ensured accuracy of sales order confirmations
  • Verified fulfillment of essential guidelines prior to order processing
  • Maintained communication with monetary organizations to ensure smooth management of customer financing
  • Maintained up-to-date records of all account transactions and payments received
  • Evaluated pricing proposals provided by different vendors such as 3PLs, 4PLs, and suppliers
  • Monitored stock levels and initiated purchase orders when needed
  • Facilitated management of service contracts
  • Displaying a high level of professionalism to reduce customer complaints and complications.
  • Delivered accurate and prompt quotations to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys (NPS) and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and managed the inventory of all incoming and outgoing shipments.
  • Monitored freight costs to ensure compliance with company budget guidelines.
  • Maintained accurate records of all deliveries using automated systems or manual documents.
  • Processed invoices for payment in a timely manner according to established procedures.
  • Communicated regularly with customers regarding their orders status.
  • Assisted in troubleshooting any problems that may arise during the delivery process.
  • Managed daily activities of staff responsible for order fulfillment and distribution services.
  • Organized and maintained order documentation.
  • Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.

Store Manager

Fitbiz Exercise Equipment
01.2012 - 03.2021
  • Delivered exceptional customer service to exceed customer expectations
  • Displayed adeptness in handling customers with tactfulness to mitigate potential complaints.
  • Oversee full project lifecycle for diverse range of commercial and residential assignments
  • Maintained compliance with company security policies for accounts and access provisioning
  • Meeting and exceeding sales targets at every location
  • Key Account with DGO Global and Swedish Posture
  • Setting up customer accounts
  • Working with Commercial clients, 2D Planner and commercial quoting
  • Finding new products to sell.

Functional Fit Instructor

Fernwood Fitness
01.2014 - 01.2017
  • Provided tailored programs for clients focused on weight loss and muscle development.
  • Offering guidance to members and potential members regarding their physical health and wellness
  • Scheduled and confirmed appointments via phone calls.
  • Delivered exceptional customer service, assisting and fulfilling customer needs and inquiries.

Skills

  • Logistics Oversight
  • Document Control
  • Project Management
  • Purchasing and procurement
  • Schedule oversight
  • Operations Monitoring
  • Customer Relationship Management (CRM)
  • Problem-Solving
  • Route Optimization
  • Transportation Planning
  • Invoicing and shipping documentation
  • Sales experience - B2B & B2C
  • FMCG Experience
  • Exceptional Written & Verbal communication skills
  • Excel
  • Power Point
  • BAAN
  • Salesforce
  • CRM
  • POS
  • Problem solving skills
  • Scheduling Coordination
  • Maintenance Planning
  • Customer Service
  • Financial Management
  • Inventory Management
  • Contract Management

References

Will be provided upon request.

Timeline

Customer Relations Team Leader

Ikea
04.2024 - Current

Senior Operations Coordinator

Cleanaway Industrial Waste Solutions
10.2022 - 04.2024

Senior Customer Service & Logistics Specialist

Technogym Australia
03.2021 - 10.2022

Functional Fit Instructor

Fernwood Fitness
01.2014 - 01.2017

Store Manager

Fitbiz Exercise Equipment
01.2012 - 03.2021

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SARAH ELASMAR