Summary
Overview
Work History
Education
Skills
Personal Background
Timeline
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Sarah Ellis-Henderson

Cordeaux Heights

Summary

Experienced in managing inventory and providing efficient customer assistance, with a strong focus on maintaining a clean and organized store environment. Skilled in applying effective customer service techniques and collaborating with teams to ensure a positive shopping experience.

Proficient in developing and implementing training programs for athletes, using motivational strategies and strategic planning to enhance team performance. Proven track record of fostering strong communication and collaboration among team members to achieve shared goals.

Overview

8
8
years of professional experience

Work History

Store Assistant

Aldi Supermarket
03.2024 - Current
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.

Traffic controller

Titanium Traffic Management
03.2023 - Current
  • Communicated with team members using hand signals and radios
  • Assembled signs and cones to direct traffic through construction sites

Food delivery & in store worker

Crust Gourmet Pizza Bar
01.2022 - Current
  • Served customers promptly by smoothly collecting and delivering high volumes of orders
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Met promised delivery times consistently by using GPS software to spot avoid traffic delays
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Assistant coach

Wollongong Wolves
02.2017 - 12.2021
  • Developed and implemented training drills to improve team cohesiveness and performance
  • Promoted good sportsmanship with competing teams on-and off the field
  • Advised head coach on discipline, performance, and other decision-making areas
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage

Education

Bachelor of Exercise Science - Exercise Science

University of Wollongong
Wollongong, NSW
09-2026

High School Diploma -

Illawarra Sports High School
Berkeley, NSW
10.2022

Skills

  • Hardworking
  • Responsible
  • Resilient
  • Great communication skills
  • Good time management
  • Basic housekeeping
  • Creative Thinker
  • Customer assistance
  • Compassion

Personal Background

I am a dedicated and social individual with a passion for staying active and helping others. With over 10 years of experience playing soccer, I have developed strong teamwork, leadership, and communication skills, both on and off the field. I am currently a student at the University of Wollongong, working towards a degree in Exercise Science, with the goal of becoming a physiotherapist. My academic journey fuels my desire to help individuals improve their physical well-being, whether through rehabilitation or injury prevention. I enjoy being active and encouraging others to lead healthy, balanced lifestyles. Outside of my studies, I thrive in team environments, whether coaching youth soccer teams or collaborating with others in various settings. My ability to balance university life with part-time work reflects my strong time management and dedication to personal and professional growth.

Timeline

Store Assistant

Aldi Supermarket
03.2024 - Current

Traffic controller

Titanium Traffic Management
03.2023 - Current

Food delivery & in store worker

Crust Gourmet Pizza Bar
01.2022 - Current

Assistant coach

Wollongong Wolves
02.2017 - 12.2021

High School Diploma -

Illawarra Sports High School

Bachelor of Exercise Science - Exercise Science

University of Wollongong
Sarah Ellis-Henderson