Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Sarah Errington

Coonabarabran,NSW

Summary

I am a professional with a strong background in community connection, honed through over 30 years of customer service (24 of which were in the banking industry), experience with non-profit organizations, and volunteering for the betterment of my community.

Proven ability to lead teams and mentor staff, while delivering exceptional customer service.

Skilled in effective communication and relationship building, fostering positive connections within diverse communities.

Experienced in driving community support with proactive approaches. Focused on helping with service delivery to handle growing demands. Reliable team player, committed to quickly learning new concepts and skills.

Motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience.

I have in-home experience caring for a family member with a degenerative brain disease, so have a hands on understanding of mobility and deterioration of fine motor skills and speech. I also did personal cares and feeding and have learned much relating to Dysphagia and related medical issues.

I pride myself on my compassionate, nurturing nature.

I am approachable, and I believe that I can be the point of difference and the connector for people of all ages, abilities, social statuses, and ethnicities.

Overview

33
33
years of professional experience
1993
1993
years of post-secondary education
1
1
Certification

Work History

Volunteer

Rotary Club of Coonabarabran
Coonabarabran
01.1993 - Current
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Collaborated with other volunteers to create a positive work environment.
  • Helped with food prep, set up, and clean up of community and public events such as Northwest Equestrian Expo, Coonabarabran Cup, Coonabarabran Show and Rugby Union and Football carnivals. From BBQs to complete meals, such catering events often with skeleton volunteers, so working under pressure and being a good communicator was essential due to the high volume of customers and the diverse range of ages and personalities that I worked with.
  • Offered support and assistance to community members.
  • Provided assistance to members in the daily operations of the organization.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Mentoring and supervising international Exchange Students and Agricultural Youth Teams.
  • Volunteering in the Rotary 2nd Hand Bookshop selling books, sorting and maintaining records of stock, and liasi g with fellow volunteers to coordinate the staffing roster

Branch Supervisor

Regional Australia Bank
Coonabarabran , NSW
01.2001 - 08.2025
  • Supervised daily branch operations and managed staff scheduling.
  • Trained new employees on customer service protocols and banking procedures.
  • Ensured compliance with banking regulations and internal policies.
  • Managed branch cash flow and coordinated cash handling procedures.
  • Implemented process improvements to enhance operational efficiency within the branch.
  • Collaborated with regional teams to align branch goals with organizational objectives.
  • Assisted customers with loan applications, account inquiries or other banking needs.
  • Provided guidance and support to branch and relief staff.
  • Ensured compliance with banking regulations, laws, and policies.
  • Maintained a strong relationship with customers through proactive communication and follow-up activities.
  • Assigned individual roles and tasks, as well as monitoring employees for security, compliance, and performance.
  • Resolved customer complaints regarding services rendered by the bank.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Conducted regular staff meetings to discuss customer service issues and set goals.
  • Processed deposits, withdrawals, transfers or other transactions as needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Retail Sales and service

Adam Menz Beta Electrical (formally Retravision)Coonabarabran
Coonabarabran
12.1993 - 12.2021
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • All aspects of customer service from sales and product knowledge to cleaning after-sales care
  • Liase with company suppliers to order store stock and do warranty returns

  • Identified needs of customers promptly and efficiently.
  • Provided the best possible service and attention to customers when face-to-face or through phone conversations.

Education

Leadership Development - Comprehensive Leadership

Neural Networks Consulting
08-2015

Certificate IV in Credit Management -

The Australian College of Commerce & Management
06-2014

Higher School Certificate -

Coonabarabran High School
Coonabarabran
11-1992

Associate Diploma of Tourism And Hospitality - Hospitality And Tourism Management

Orange College
Orange , NSW

Skills

  • Experience in personal cares with family
  • Community outreach
  • Customer relationship management
  • Volunteer supervision
  • Team collaboration
  • Effective communication
  • Time management
  • Mentoring others
  • Public speaking
  • Adaptability under pressure
  • Customer service
  • Relationship building
  • Budgeting and finance
  • Organized and efficient
  • Public relations
  • Client relations strength
  • Friendly and outgoing
  • Verbal and written communication
  • Team leadership
  • Clerical support
  • Volunteer orientation
  • Reliability and punctuality
  • Telephone and email etiquette
  • Disability awareness
  • Empathy and patience
  • Ability to build rapport and relationships with diverse cross section of the community
  • Positive attitude

Affiliations

  • I enjoy spending time with my family - recently my husband and I moved in with my elderly father to assist him to stay in his home. Whilst my family is small, my husband's family is BIG.. we like to get away to the South Coast to spend time with them all and get our little bit of beach time.
  • I spend a lot of time outdoors working in the garden and on our block of land with our animals
  • My heart is definitely in my community - I like to volunteer my time to see positive change in my community

Accomplishments

  • Finalist 2023-24 and 2024-25 Regional Australia Bank Employee of the Year
  • 2024 Naidoc Community Service Award
  • 2018 Warrumbungle Shire Australia Day Community Achievement Award

Certification

  • Gold Class C Drivers Licence

References

References available upon request.

Timeline

Branch Supervisor

Regional Australia Bank
01.2001 - 08.2025

Retail Sales and service

Adam Menz Beta Electrical (formally Retravision)Coonabarabran
12.1993 - 12.2021

Volunteer

Rotary Club of Coonabarabran
01.1993 - Current

Leadership Development - Comprehensive Leadership

Neural Networks Consulting

Certificate IV in Credit Management -

The Australian College of Commerce & Management

Higher School Certificate -

Coonabarabran High School

Associate Diploma of Tourism And Hospitality - Hospitality And Tourism Management

Orange College

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Sarah Errington