Sarah Feros

As a Claims Consultant in an established Motor team, Gallagher Bassett i managed a diverse portfolio of motor claims in a fast-paced environment. My responsibilities included interacting with third parties, loss adjusters, NSW Government agencies, and supporting team members, while building strong client relationships and adhering to company values.

As a Claims consultant i was responsible for end-to-end motor claims management, including raising payments, settling claims in accordance with company guidelines, and meeting monthly productivity targets. Additionally, resolving complaints, identify process improvement opportunities, and detect potential fraud or recovery indicators where applicable. In this role i felt i had to have

Strong organizational and time management skills, Excellent communication abilities (verbal and written), the ability to manage stakeholder relationships and work on crucial business projects and built a knowledge of insurance policy interpretation and relevant state legislation compliance

• As a Claims Administrator at Claim Central, I was responsible for booking and lodging new claims while efficiently managing high volumes of inbound calls and emails. I maintained strong relationships with customers, large clients, trades, and internal staff, ensuring a high level of service at all times. My role involved collaborating closely with internal teams and external contractors to ensure seamless claim processing. I responded promptly and professionally to client, customer, and trade inquiries, addressing their concerns with exceptional attention to detail. Additionally, I performed accurate data entry and diligently updated file notes. By utilizing active listening and open-ended questioning, I was able to resolve issues effectively, escalating major concerns to management when necessary.

As an Enrolled Endorsed Nurse with Nurses Now, I provided compassionate and skilled care across a variety of healthcare settings, including nursing homes, group homes, and hospitals. My role involved assisting with daily living activities, personal care, and hygiene needs, while offering positive reinforcement and emotional support to clients. I administered medications through oral, IV, and intramuscular injections, closely monitoring patient responses. I promoted a safe and comfortable healing environment by addressing patient concerns promptly and maintaining clear communication with patients, families, and healthcare providers.

I contributed to patient care plans by assessing individual needs and collaborating with multidisciplinary teams to ensure optimal outcomes. I implemented infection control measures that significantly reduced hospital-acquired infections and documented treatments, medications, and follow-up care. My strong clinical judgment enabled me to prioritize patient needs effectively, especially in high-stress situations. I provided ongoing support to patients’ families during critical moments and ensured proper wound care and dressing changes. Additionally, I participated in nursing simulation activities, evidence-based practice projects, and competency development, all while striving to enhance my nursing education and skills.

As an Enrolled Endorsed Nurse at Stockton Centre, I provided comprehensive care to individuals with diverse needs, including those with challenging behaviors and chronic conditions. My responsibilities included managing and administering medications, offering daily personal care such as hygiene maintenance, wound treatment, and assisting patients with mobility exercises. I worked closely with healthcare teams to develop and implement care plans that addressed the unique needs of each patient, contributing to improved clinical outcomes. I supported patients through acute incidents and chronic conditions, offering compassionate, personalized care. In addition to direct care, I played a key role in crisis intervention, therapeutic communication, and conflict resolution, redirecting negative behaviours and assisting patients in coping. I trained new nurses on care techniques, safety protocols, and operational procedures. I also maintained detailed patient records, ensuring accuracy and compliance with regulatory standards. During high-stress situations, I remained focused, applying my clinical judgment to prioritize patient care and determine the best course of action. My time at Stockton Centre strengthened my ability to manage various aspects of patient care and taught me how to respond to patients’ varying needs with consistency and proficiency.

Employed on a casual basis as a cleaner

• My cleaning duties required teamwork, eye for detail, good time management, responsibility & reliability.

• As a casual Sandwich Artist at Subway, I was responsible for delivering excellent customer service by greeting and serving customers face-to-face, taking orders, and promoting specials. I maintained food safety and sanitation standards while preparing food and handling money. I worked efficiently with team members to ensure smooth operations, especially during busy hours, and met sales targets by encouraging customers to purchase additional items such as drinks, desserts, and sides. I also took pride in keeping the kitchen, counter, and dining areas clean and sanitized. Additionally, I operated various manual and electric appliances, restocked and rotated inventory to minimize waste, and ensured all stock was well-maintained. My role involved educating customers about menu items and ingredients while providing exceptional service to enhance their overall dining experience.