Sarah Field
Coffs Harbour,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
C.ex Group
Coffs Harbour, NSW
11.2023 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or staff.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Performed daily opening and closing procedures as well as cash handling duties.
Restaurant Bar Manager
C.ex Group
Coffs Harbour, NSW
03.2022 - Current
- Collaborated with other departments within the club to ensure smooth operations.
- Resolved customer complaints promptly in a professional manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Ensured efficient and timely service of guests by coordinating the activities of wait staff, cashiers and other restaurant personnel.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Provide customer service to ensure guest satisfaction.
Retail Assistant
CTC Tobacconist
Berkeley
09.2013 - 09.2014
- Operated cash register to process payments from customers accurately and efficiently.
- Maintained an organised store environment by restocking shelves and organising displays.
- Assisted in inventory management by stocking shelves, organising merchandise and tracking sales data.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Greeted customers, identified their needs and provided assistance with product selection.
- Organised backroom storage areas for efficient retrieval of stock items during peak business times.
- Performed daily opening and closing procedures of the store.
Education
C.ex Group
Coffs Harbour, NSW06-2022
Higher School Certificate -
Dapto High School
Dapto, NSW10-2013
Skills
- Strong attention to detail
- Positive and professional
- Service-oriented mindset
- Strong Work Ethic
- Excellent customer service skills
- Excellent communication skills
- Staff Coordination
- Team Leadership
- Supervisory Experience
- Adaptability
Certification
- Current Driver's License
- First Aid Certificate
- CPR Training
- RSA and RCG
- Working With Children's Check
Timeline
Receptionist
C.ex Group
11.2023 - Current
Restaurant Bar Manager
C.ex Group
03.2022 - Current
Retail Assistant
CTC Tobacconist
09.2013 - 09.2014
C.ex Group
Higher School Certificate -
Dapto High School
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