SARAH FLAIFEL
Carramar,Australia
Summary
As a qualified and dedicated young adult, I believe I can be a highly valued member at your company with prior experience and achievements in numerous industries and previous companies that I have worked alongside with to make a productive and efficient workplace for customers, clients and staff. As a quick learner, I trust that I can demonstrate my abilities in a professional and proactive workplace where I will be able to apply new knowledge for constant improvement as well as pertaining a high work-ethic and substantial customer service skills. Based on recognition from previous jobs, I believe I can be a valued member in this position and be a committed/engaged employee to assist in the companies success and endeavours.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lifestyle Officer
BANKSTOWN TERRACE CARE COMMUNITY - OPAL
01.2021 - 01.2022
- I coordinate and plan events and activities that promote wellness, engagement, and social interaction, ensuring a diverse range of options to meet the varying interests and needs of residents or clients
- I provide personalised support to residents or clients, assisting with daily routines, hobbies, and special requests to enhance their overall quality of life
- I collaborate with healthcare teams to tailor activities to individual physical, mental, and emotional well-being, creating a safe and inclusive environment
- Improved team morale and performance with consistent feedback and recognition of achievements.
CHRISTMAS SEASONAL Photography
SCENE TO BELIEVE
11.2021 - 12.2021
- Working with children and parents taking photos with Santa in a busy and fast-paced environment
- Working the register, ensuring all customers were happy with their images as well as taking the photos with Santa in shopping centres
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within the group.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
Floor Duties, Concierge, CandyBar, Collect
HOYTS CINEMAS BANKSTOWN
01.2020 - 01.2021
- This role involved cleaning and sanitising all cinemas
- Floor duties also consisted of ensuring bathrooms, foyers and entrances were all clean and stocked up on necessary items
- Concierge duties consisted of greeting customers and guaranteeing customers were signed in as a Covid–19 precaution
- CandyBar duties which included working the counter and cleaning any items used for food and drink
- Collect duties, providing customers with there food and drink items at a quick and efficient rate
Drive-through, Counter
MCDONALD'S VILLAWOOD
01.2019 - 01.2020
- Gaining customer service skills and experiencing how to work in a fast-paced environment, serving customers, improving customer service skills
- Furthermore, assisting in the drive-through, and preparing orders for customers, demonstrating multitasking capabilities
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organised counter area, ensuring a pleasant environment for customers.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Managed cash transactions for accurate accounting and minimised discrepancies.
Food Preparation and Service
RASHAYS CASUAL DINING CARRAMAR
01.2017 - 01.2018
- This role involved taking orders, reporting them to colleagues at an efficient rate as well as assuring that customers were having a good experience at the restaurant
- Preparing tables and cleaning and sanitising necessary surfaces, allowing the customers to have a clean experience
- Additionally, assisting customers with any enquiries and being a friendly and reliable source of information for customers
- Maintained clean and organised workspaces for efficient food preparation and service.
- Improved customer satisfaction by implementing efficient procedures for food preparation and service.
- Assisted in maintaining a clean and organised work environment for optimal food preparation and service.
Education
Advanced Diploma of Network Security -
Lidcombe TAFE
Lidcombe, NSW01.2019
Diploma of Information Technology Networking -
Lidcombe TAFE
Lidcombe, NSW01.2019
Cert3 Information Technology -
Lidcombe TAFE
Lidcombe, NSW01.2019
Year10 Certificate -
Birrong Girls High School
Birrong12.2017
Skills
- Communication
- Problem-solving
- Leadership
- Teamwork
- Sales skills
- Quick learner
- Troubleshooting skills
- Time management
Certification
- Year10 Certificate
- Cert3 Information Technology
- Diploma of Information Technology Networking
- Advanced Diploma of Network Security
- ABS Barista Course National
- ABS Art Coffee Art
Timeline
CHRISTMAS SEASONAL Photography
SCENE TO BELIEVE
11.2021 - 12.2021
Lifestyle Officer
BANKSTOWN TERRACE CARE COMMUNITY - OPAL
01.2021 - 01.2022
Floor Duties, Concierge, CandyBar, Collect
HOYTS CINEMAS BANKSTOWN
01.2020 - 01.2021
Drive-through, Counter
MCDONALD'S VILLAWOOD
01.2019 - 01.2020
Food Preparation and Service
RASHAYS CASUAL DINING CARRAMAR
01.2017 - 01.2018
- Year10 Certificate
- Cert3 Information Technology
- Diploma of Information Technology Networking
- Advanced Diploma of Network Security
- ABS Barista Course National
- ABS Art Coffee Art
Advanced Diploma of Network Security -
Lidcombe TAFE
Diploma of Information Technology Networking -
Lidcombe TAFE
Cert3 Information Technology -
Lidcombe TAFE
Year10 Certificate -
Birrong Girls High School
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