Sarah Flawn
Sydney ,NSW
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Assistant Manager - The Spa
Park Hyatt Sydney
05.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Food & Beverage Team Leader
Park Hyatt Sydney
11.2020 - 05.2023
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Enhanced team productivity by providing consistent training and development opportunities.
- Increased sales through effective menu planning, pricing decisions, and promotional activities.
- Streamlined inventory management with efficient ordering and storage procedures.
Education
No Degree - Hotel Management
TAFE
Sydney, NSW04.2019
Skills
- Employee Scheduling
- Operations Management
- Cost Reduction
- Employee Performance Evaluations
- Product and Service Knowledge
- Budgeting and Finance
- Retail Operations Management
- Cost Control
- Sales Reporting
- Employee Performance Evaluation
- Organizational skills
- Team building
Timeline
Assistant Manager - The Spa
Park Hyatt Sydney
05.2023 - Current
Food & Beverage Team Leader
Park Hyatt Sydney
11.2020 - 05.2023
No Degree - Hotel Management
TAFE
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