Sarah Funch
Beachmere,QLD
Summary
Hardworking professional with experience in sales and customer service. Excellent communicator with strong interpersonal and problem-solving skills. Proven ability to build relationships with customers, identify needs and provide exceptional service. Highly motivated individual with experience in the insurance sector/customer service/data entry/hospitality etc. Proven record of success in meeting sales targets, managing customer relations and providing exceptional customer service.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospitality/Events/Bar Staff Member (Part Time)
Sidekicker
11.2021 - Current
- Demonstrated strong organizational skills by managing multiple tasks simultaneously in an efficient manner
- Demonstrated ability to work in a fast-paced environment while maintaining accuracy and efficiency
- Provided exceptional customer service to guests, resolving any issues quickly and efficiently
- Organized inventory of beverages, food items, utensils, glassware, and other related materials
- Maintained a clean bar area throughout shifts; stocked bar with necessary supplies
- Maintained high levels of sanitation throughout the premises; cleaned glasses, counters and floors regularly.
Bartender
Belvedere
01.2024 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Insurance Consultant
Auto & General
04.2022 - 04.2024
- Assisted customers with claims processing by gathering required documents, verifying accuracy, and submitting paperwork timely
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
- Mentored junior consultants, providing guidance on best practices for client relations and policy analysis.
- Educated clients on insurance policies and procedures.
- Performed administrative tasks, such as maintaining records and handling policy renewals
- Collaborated closely with other departments within the organization such as underwriting or legal teams when needed
- Provided exceptional customer service by responding promptly to inquiries and addressing issues quickly and efficiently.
Salesperson
Trade Tools
06.2021 - 04.2022
- Communicated product features, advantages, and benefits to customers
- Utilized problem solving skills to identify customer needs and provide optimal solutions
- Developed excellent communication and interpersonal skills by interacting with customers on a daily basis.
Administrative Assistant
Hastings Deering
01.2021 - 06.2021
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Developed and maintained filing systems for confidential documents and records.
Bar Staff Member (full & part time)
Buffs Club
05.2020 - 03.2021
- Developed excellent customer service skills; provided friendly and attentive service to all patrons
- Maintained a clean bar area throughout shifts; stocked bar with necessary supplies
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously
- Organized inventory of beverages, food items, utensils, glassware, and other related materials
- Ensured compliance with health and safety standards; enforced responsible alcohol consumption policies
- Operated cash registers accurately and efficiently; maintained accurate records of transactions
- Trained new employees on bartending techniques such as mixing drinks, pouring draft beers.
Bartender (part Time)
Barkly Hotel
11.2019 - 05.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Health & Safety Officer
Glencore (Mount Isa Mines)
11.2019 - 04.2020
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Ensured compliance with environmental legislation by implementing company-wide policies and procedures.
- Monitored air quality levels within the facility, taking steps to maintain healthy working conditions for all staff members.
- Collaborated with management to set environmental objectives and targets, promoting a sustainable business model.
Education
High School Diploma -
Coolum High School
12.2003
Skills
- Insurance Requirements
- Critical Thinking
- Risk Management Processes
- Persuasive Negotiations
- Consultative Sales Approach
- Conflict Resolution Techniques
- Strong multitasking
- Food safety understanding
- Cash handling expertise
- Alcohol awareness
- First Aid Training
- Bar Equipment Familiarity
- Responsible Alcohol Service
Certification
- Cert IV Business Admin
- Cert III Medical Terminology
- Cert II Retail
- Cert III Tourism
- Fire & First Aid
- RSA License
Volunteer Experience
Volunteer, Salvation Army, Brisbane, QLD, 05/01/22, 08/01/22, Grew ability to work independently while completing assigned tasks without direct supervision., Developed strong communication skills while providing customer service to visitors at the volunteer center., Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects.
References
References available upon request
Timeline
Bartender
Belvedere
01.2024 - 04.2024
Insurance Consultant
Auto & General
04.2022 - 04.2024
Hospitality/Events/Bar Staff Member (Part Time)
Sidekicker
11.2021 - Current
Salesperson
Trade Tools
06.2021 - 04.2022
Administrative Assistant
Hastings Deering
01.2021 - 06.2021
Bar Staff Member (full & part time)
Buffs Club
05.2020 - 03.2021
Bartender (part Time)
Barkly Hotel
11.2019 - 05.2020
Health & Safety Officer
Glencore (Mount Isa Mines)
11.2019 - 04.2020
High School Diploma -
Coolum High School
Similar Profiles
VALENTINA LONGHI FERREIRAVALENTINA LONGHI FERREIRA
Food and Beverage Attendant (Casual) at SidekickerFood and Beverage Attendant (Casual) at Sidekicker
Michelle Louise AndersonMichelle Louise Anderson
Casual Pick Packer at SidekickerCasual Pick Packer at Sidekicker
Alisha N.Alisha N.
Cruise Ship - Debarkation and Embarkation at SidekickerCruise Ship - Debarkation and Embarkation at Sidekicker
Rushik PanchaniRushik Panchani
Warehouse Team Member at SidekickerWarehouse Team Member at Sidekicker
Lucas MurrayLucas Murray
First Year Electrical Apprentice at Monteur Group MorayfieldFirst Year Electrical Apprentice at Monteur Group Morayfield