Sarah Futalan
Canberra,Australia
Summary
Dynamic administrative professional with over 6 years of experience as a resident manager of the Embassy of Switzerland. Dedicated on enhancing operational efficiency and resident satisfaction within a well-established organization. Proven ability to leverage exceptional communication, planning, and problem-solving skills to deliver outstanding customer service while maintaining high organizational standards. Committed to fostering strong relationships and collaborating effectively with teams to adapt to evolving needs and drive results. Expertise in conflict resolution, budgeting, and property management ensures a reliable approach to achieving excellence in daily operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Manager/ Head Server
Embassy Of Switzerland
Canberra, Australian Capital Territory, Australia
02.2019 - Current
- Enhanced visitor experience by ensuring satisfactory rate, contributing to a positive reputation of the embassy.
- Efficiently allocated servers for functions, leading to improvement in service quality and a boost in the embassy's reputation.
- Organized emails for wait staff
- Organized team efforts to minimize event miscommunication led to improvement in the embassy's satisfaction
- Full-time
- Trained and mentored staff on best practices in property management and customer service techniques.
- Implemented preventative maintenance programs to enhance property longevity for the chancery and residence area of the Embassy.
- Analyzed operational workflows to identify areas for improvement, enhancing efficiency across the team.
- Managed daily operations, ensuring smooth functioning of the safety and cleanliness of the Embassy.
- Managing the Ambassador's addressing concerns and facilitating effective communication.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Supported needs of person wait staff who attended to specific needs of countless events or visitors for the embassy with social relevancy and intentionality.
- Answering emails for documented after events and scheduled appropriate plans for the month.
Cook/Chef
Family Times Foods Inc
04.2018 - 12.2018
- Streamlined mise en place process, reducing prep time and ensuring smooth kitchen operations.
- Managed inventory, ensuring timely ordering of supplies to minimize waste and control costs.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared diverse menu items following standardized recipes, ensuring consistency and quality.
- Supervised kitchen staff to maintain operational efficiency and adherence to food safety standards.
Internship
Fontainebleau Resort & Spa Miami Beach
Miami Beach, Miami
11.2015 - 11.2016
- Improved food quality and presentation in high volume environment by expertly searing meat, poultry, and fish, resulting in increase in customer satisfaction and positive feedback.
- Enhanced pastry techniques through hands-on experience in creating and plating various cakes and desserts, contributed in increase in customer satisfaction.
- Assisted in daily operations by coordinating guest services and ensuring exceptional customer satisfaction.
- Collaborated with team members to streamline check-in processes, enhancing efficiency for front desk operations.
- Trained new interns on operational procedures, fostering a collaborative learning environment within the team.
- Manage incoming emails for event planning
Education
Bachelor of Science - Cruiseline Operation Major in Culinary Arts
Lyceum Of The Philippines University
Manila, Philippines03.2015
Skills
- Effective communication
- Culinary skills
- Event coordination
- Customer service expertise
- Property maintenance
- Supervision of wait staff
- Efficient multitasking
- Inventory Analysis
- Management
- Excel proficiency
- Microsoft PowerPoint
- Proficient in Microsoft Word
- Team collaboration
Certification
- ServSafe License - 2019
Awards
Full-Scholar Feb 2013 Lyceum Of the Philippines University, half-scholarship Feb 2011 Lyceum Of the Philippines University
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Resident Manager/ Head Server
Embassy Of Switzerland
02.2019 - Current
Cook/Chef
Family Times Foods Inc
04.2018 - 12.2018
Internship
Fontainebleau Resort & Spa Miami Beach
11.2015 - 11.2016
Bachelor of Science - Cruiseline Operation Major in Culinary Arts
Lyceum Of The Philippines University