Sarah Futrill
11A Buckle Street, Rockhampton,QLD
Summary
Strong experience in customer service roles and working within a team as well as independently. High communication skills and highly motivated to learn new skills to better my professional development in a career field of my choice.
Overview
5
5
years of professional experience
Work History
Produce Team Member
Woolworths Supermarket
02.2022 - Current
- Increased accuracy of inventory records by conducting thorough audits at regular intervals.
- Assisted customers with special requests, ensuring their needs were met promptly and accurately.
- Trained new team members in proper handling, and storage for produce items.
- Demonstrated flexibility in scheduling to cover shifts when needed, contributing to overall team success.
- Conducted regular inventory checks for accurate stock control and ordering purposes.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Providing relief management duties while managers were away, including, breaking down loads, putting stock on show, training and leading others, following and recording all safety standards, ensuring break times were met, and customer complaint resolution.
Customer Service Team Member
Hungry Jack's
08.2020 - 07.2021
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
- Maintained thorough knowledge of products to provide accurate information to customers.
- Taking orders accurately using POS systems, handling of cash.
- Cleaning of food prep and customer service stations.
- Preparing and making food orders.
- Accurate use of broiler, fryer and other equipment used to cook food orders.
Education
Completion of Grade 10
North Rockhampton State High School
01-2021
First Aid And CPR Certificate
Australian Red Cross
06-2025
Certificate III in Hospitality
North Rockhampton State High School
11-2023
Certificate II in Tourism
North Rockhampton State High School
11-2023
Skills
- Excellent communication skills
- Excellent working within a team
- Proficient customer service skills
- Ability to perform under pressure and adapt to situations at hand
- Proficient computer skills
- Past experience in relief management roles
- Profound observational skills
- Compassionate understanding
Timeline
Produce Team Member
Woolworths Supermarket
02.2022 - Current
Customer Service Team Member
Hungry Jack's
08.2020 - 07.2021
Completion of Grade 10
North Rockhampton State High School
First Aid And CPR Certificate
Australian Red Cross
Certificate III in Hospitality
North Rockhampton State High School
Certificate II in Tourism
North Rockhampton State High School
Similar Profiles
Riley CooperRiley Cooper
Checkout Operator at Woolworths SupermarketCheckout Operator at Woolworths Supermarket
Timothy HarkerTimothy Harker
Assistant Store Manager at Woolworths SupermarketAssistant Store Manager at Woolworths Supermarket
Nathan WallNathan Wall
Shelf Stocker at Woolworths SupermarketShelf Stocker at Woolworths Supermarket
Josephine DicksonJosephine Dickson
Bakery Manager at Woolworths SupermarketBakery Manager at Woolworths Supermarket
Jacquelyn HarrisJacquelyn Harris
Shop Assistant at Frenchville Food StoreShop Assistant at Frenchville Food Store