Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Gawler

Summary

Enthusiastic, detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Journey Expert

ANZ
09.2019 - Current
  • Experienced in Change Management: Home Loan Policy Engagement for 1 year and Home Loan Propositions for 3.5 years, delivering a range of customer focused initiatives
  • Developed Strong Stakeholder Management skills: running of regular Working Groups, working closely with Stakeholders to achieve desired outcomes
  • Project Management experience: Project Managed Construction Loan Enhancements - project released in 3 phases and involved cross squad collaboration
  • Strong Risk Management skills: Recognised at Portfolio level as recipient of the annual awards (2023) for my work on development and implementation of Term Deposit Pledge 12 - Funds held against Home Loan
  • Experience in creating and delivering of training to large audiences: PAYG Enhancements - created and delivered training to Assessors and Frontline Lenders (Jan - Mar 2024)
  • Excellent communication skills, both verbal and written: Created and recorded multiple webinars, Knowhow pages, Max pages, frontline communications, facilitation of immersions and focus groups
  • Ability to synthesise information into themes and insights and use data to prioritise work: PAYG feedback forums - analysis of themes confirmed streams of work
  • Mentoring of new / junior team members to enable them to become familiar with our team's processes and tools: Particularly team members who have joined from frontline


Home and Investment Lending Manager (HILM)

ANZ
03.2011 - 09.2019
  • Increased loan portfolio growth by developing relationships
  • Focus on pipeline management and backwards planning in order to accurately predict our branch settlement pipeline (Pre-booked appointments - SSO’s – Apps - Drawdowns)
  • Mentored junior team members to enhance their knowledge of lending products and processes.
  • Enhanced customer satisfaction by providing tailored financial solutions for individual client needs.
  • Leading weekly team Home Loan huddles
  • Presenting Home Buyer Seminars in the community

Branch Manager

ANZ
03.2009 - 03.2011
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
  • Maintained friendly and professional customer interactions
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation
  • Evaluated employee performance regularly through coaching and feedback to facilitate continuous development of skills and knowledge base within the team
  • Assessed employee performance and developed improvement plans.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewing and recruitment of staff
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.

Education

Bachelor of Arts - Art History And Classical Studies

Victoria University of Wellington
New Zealand

Honours Degree - Classical Studies

Victoria University of Wellington
New Zealand

Skills

  • Change Management expertise
  • Stakeholder Management
  • Effective communication
  • Process improvement
  • Project planning
  • Risk management
  • Training and coaching
  • Problem resolution
  • Scheduling and coordinating
  • Influencing skills
  • Synthesis and data analysis

Timeline

Journey Expert

ANZ
09.2019 - Current

Home and Investment Lending Manager (HILM)

ANZ
03.2011 - 09.2019

Branch Manager

ANZ
03.2009 - 03.2011

Bachelor of Arts - Art History And Classical Studies

Victoria University of Wellington

Honours Degree - Classical Studies

Victoria University of Wellington

Similar Profiles

CREATE PROFILE
Sarah Gawler