Sarah Gill
Adelaide,SA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Update plans and entering in lumary, extremely hard worker willing to learn new skills.
Friendly and enthusiastic personal carer and Dynamic Lifestyle Coordinator with a proven track record at Phillip Kenndy Centre, excelling in event planning and staff supervision. Demonstrated ability to enhance community engagement through innovative program development and effective team collaboration. Skilled in CPR and first aid, with a commitment to continuous improvement and exceptional patient care. Expert in fostering wellness and independence among diverse age groups. Able to learn new tasks quickly and proficient in growing key customer relationship, represent accomplished and energetic carer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Services Coordinator
Department of human services
Adelaide, SA
02.2022 - Current
- Provided assistance to clients with inquiries, concerns, and requests for information.
- Maintained records of all incoming and outgoing calls from customers.
- Answered emails, phone calls, and other correspondence from clients promptly.
- Maintained a database of current clients' contact information.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Updating Lumary's behaviour, health, and personal support plans.
- House visits.
- SACAT reviews.
Lifestyle Coordinator / Personal Carer
Phillip Kenndy centre
Adelaide, SA
12.2016 - 02.2021
- Prepared and planned events to support the lifestyle mission of an organization.
- Developed and implemented creative activities for a variety of age groups.
- Assisted with budgeting, scheduling, and staffing needs for lifestyle initiatives.
- Organized educational programs such as lectures, workshops, seminars and classes.
- Facilitated group discussions on topics related to health and wellness.
- Created promotional materials such as flyers and brochures to advertise upcoming events.
- Ensured compliance with relevant safety regulations during programming activities.
- Conducted outreach to attract new participants in existing programs or services offered by the organization.
- Recruited volunteers to assist with various tasks associated with coordinating lifestyle activities.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Assisted individuals with daily activities such as showering, dressing, grooming, and toileting.
- Monitored vital signs including temperature, pulse rate, respiration rate, and blood pressure.
- Supported clients in developing independent living skills such as budgeting and meal preparation.
- Assisted patients with mobility issues by helping them transfer from bed to wheelchair or other equipment.
- Administered medication according to prescribed instructions and monitored patient response to treatment.
- Maintained accurate records of client progress notes, treatments provided, medications administered, diet plans followed.
- Developed individualized care plans for each client based on their specific needs and preferences.
- Collaborated closely with doctors, nurses and other healthcare professionals to ensure the best possible outcomes for patients.
- Responded quickly and calmly in emergency situations involving medical crises or accidents.
- Encouraged clients to participate in recreational activities that promoted physical fitness and overall wellbeing.
- Provided emotional support to patients during difficult times such as illness or bereavement periods.
- Cleaned rooms thoroughly between shifts using appropriate cleaning materials and techniques.
- Organised appointments for clients with relevant medical specialists or allied health practitioners.
- Prepared meals according to dietary requirements specified by the doctor or nutritionist.
- Accompanied clients on outings such as shopping trips or visits to friends and family members.
- Supported bathing, dressing and personal care needs.
- Followed care plan and directions to administer medications.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to doctors' appointments and social outings.
- Recorded client status progress and challenges in logbooks and reports.
Education
Lefevre High School
Semaphore, SASkills
- Teamwork and collaboration
- Staff supervision
- Teamwork
- Event planning
- CPR certification
- Continuous improvement
- Decision-making
- Problem-solving
- Data collection and analysis
- First aid certification
- Self motivation
- Time management
- Active listening
- Aware of occupational health and safety
- Willing to learn new skills
- Data entry
Certification
- Online Learning courses Elder abuse, Hand hygiene,Fire and emergency, Infection control and PPE for covid 19, Deprescribing psychtropics
- Completed online course on Assessment and training centre and complex health support training
- Certificate 111 in health support services
- Certificate 111 in Individual support
- Certificate 111 Medical receptionist
Accomplishments
- CEO Award- In recognition of outstanding contributions
Affiliations
I have accomplished so much in all my roles,
References
References available upon request.
Timeline
Client Services Coordinator
Department of human services
02.2022 - Current
Lifestyle Coordinator / Personal Carer
Phillip Kenndy centre
12.2016 - 02.2021
Lefevre High School
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