Sarah Goddard

Worked in an administration team, comprising of 7 members. Providing front on, administrative support to customers and practitioners while in a busy, fast-paced medical practice. Assisting practitioners and patients in-person and over the phone.

• Managing incoming and outgoing correspondence with clients via email, fax and mail.
• Answering emails and responding to phone calls in a timely manner.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Addressed public questions, complaints and requests and provided necessary assistance.
• Proof reading and editing of practitioners letters.
• Electronic filing of patients data and medical records.
• Assisting a surgeon once a week with administration tasks.
• Ordering and recording of linen weekly.
• Preparing and sending off invoices.
• Chasing up outstanding payments.

Worked in many areas across the store managing employees and providing a high level of customer service.

• Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
• Set and enforce performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Fostered a positive and motivating work environment that enhanced the restaurants brand and culture.
• Trained and mentored new employees to take orders, work registers and take inventory.
• Packing and processing of online orders.
• Resolving customer complaints.