Sarah Granger
Wembley,Perth
Summary
I am a highly motivated and committed professional with experience in recruitment, insurance broking, customer service, administration, and retail management. I thoroughly enjoy every aspect of working in people focused positions and within an environment that can offer a new challenge. I believe displaying excellent customer service has always been the first and foremost most important core value to my success so far. I pride myself in the ability to see things through and adapt to the needs of the business. In my next position, my main goal is to develop my experience and continue to grow in my career.
Overview
10
10
years of professional experience
Work History
Recruitment Consultant
Georgiou Group
Perth, Western Australia
12.2023 - Current
- Engage with internal stakeholders to understand their hiring needs and develop effective recruitment strategies to seek white and blue collar positions for upcoming projects
- Headhunt candidates on LinkedIn/Seek Talent Search and publish job advertisements on various portals to attract the top talent of candidates
- Review resumes, conduct interviews, and assess candidates' skills and qualifications to determine their suitability for specific roles within the organisation
- Schedule and coordinate interviews between candidates and hiring managers, ensuring a smooth and efficient process
- Facilitate the negotiation process between the organisation and selected candidates, including salary, benefits, and other employment terms
- Build and maintain strong relationships with candidates, hiring managers, and internal stakeholders to ensure a positive recruitment experience
- Issue employment contracts and negotiate with the candidate T&C's
- Ensure compliance with relevant employment laws and regulations, maintain accurate records, and handle confidential information appropriately
- Stay abreast of recruitment best practices, industry trends, and emerging technologies to enhance recruitment strategies and processes
Recruitment Consultant
Inter Staffing Services
Melbourne, Victoria
04.2022 - 06.2023
- Managing the recruitment process of temporary, permanent and contract positions within business support across various industries including finance, not-for-profit, healthcare, IT and government support
- Supporting the Senior Recruitment Consultant to increase business development by maintaining positive client relationships and identifying potential new clients through recommendations, references, visits, Seek and LinkedIn
- Headhunt and publish job advertisements on various portals to attract the top talent of candidates
- Conduct phone screening and shortlist candidates for the beginning of the interview process
- Record new job briefs effectively and detailed to relay back to the recruitment coordinators for additional assistance
- Managing the training and development for onboarding new staff
- Building rapport with candidates to ensure a positive, transparent and supportive relationship is made to find them the correct position
- Provide coaching and ongoing interview training with candidates to ensure they are exceeding their performance
- Frequently check-in with clients and candidates to ensure both parties are happy or if they need additional support
- Oversee and assist with all candidates references during onboarding
- Record all internal communication via the client/candidate database Work Desk
Insurance Underwriting Administrator and Quality Assessor
Link Group
Melbourne
06.2021 - 09.2021
- Processing a high volume of member requests regarding client’s insurance cover including cancellations, partial cancellations, decreases, cover extensions, work rating updates and new member join applications.
- Assessing superannuation claims accurately whilst adhering to company polices and guidelines
- Drafting fund standardised letters to members
- Managing file audits and direct debit dishonours
- Emailing members with solutions to their queries as well as with their claim outcomes
- Adhering to strict KPI’s measured by data entry input, emails and actioned claims
- Following government legislation and keeping updated throughout changes
- Identifying reoccurring issues and flagging them with HESTA fund management
Client Services Administrator
Assurant
Melbourne
08.2020 - 06.2021
- Managing a complex portfolio of leasing devices being returned after contract completion with Optus
- Liaising all communication from the client and customers in a timely, accurate and professional manner in align to service level standards
- Detailed investigative work reviewing multiple databases and applications (SAP, PBI, DSC, SharePoint and multiple excel spreadsheets)
- Keeping clients and third-party providers informed of progress or delays
- Efficiently and effectively resolving client enquiries or complaints by using my initiative to achieve the best possible outcome for Assurant and the client
- Ensure compliance to all internal and external regulatory requirements
- Contributing to the continuous improvement of the business by actively identifying opportunities to improve processes and/or procedures
- Working effectively individually and within a team environment by working collaboratively with others sharing knowledge and ideas to achieve team objectives
- Completing up to 250 emails a day to achieve weekly targets and keep the service high and efficient.
- Creating spreadsheets / charts to outline the variation of enquiries received to identify any repetitive issues that can be improved
Customer Service Consultant
Medical One / Zedmed
Melbourne
11.2019 - 06.2020
- Coordinating the communication between medical clinics, worker's compensation funds and Life Insurance agencies to obtain requested information to be utilised by the client for the purpose of assessing applications and claims
- Case Managing for specific clinics that withhold a high volume of requests to ensure there is a prompt completion of the information required
- Following up with over seventy open cases and third parties a day via outbound and inbound calls, faxes and emails
- Liaising between clinics and financial advisors to give accurate updates on the statuses of claims
- Building and maintaining rapport with clientele, insurers, and advisors to maintain good relationships that can expand
- Data entry via company portal, excel and other Microsoft applications
- Quality assuring information received before releasing to the relevant parties to ensure accuracy and confidentiality is withheld
- Generating invoices and remittances for clinics
Insurance Broker
A-Plan Insurance
London
08.2018 - 05.2019
- My main responsibility was to ensure that the Motor insurance sales targets were consecutively exceeded, and I could show clear progression in my skill set
- To liaise between clients and insurance companies to find the best personal cover for the client.
- Building and maintaining business relationships with clients to maximize the chance of future sales and recommendations
- Scheduling and attending meetings to invent effective marketing strategies to attract new clients or upsell to old clients
- Working with colleagues to drive towards weekly targets and KPI’s
- Face to Face meetings with potential new insurance companies to see if a suitable business agreement can be made to benefit both the underwriter and our clients
- Cold calling or networking to attract new opportunities or regain old clients’ trust again.
- Administration for both legal documents and personal work
Administration Assistant
David Gas and Heating Engineering
Wimbledon, London
11.2017 - 03.2018
- Managing the companies diary and scheduling jobs
- Assisting with quotations and assisting with enquries
- Following up with unpaid invoices via correspondence with the clients
- Coordinating communication with the engineers and clients
- Responding to client enquiries via email and phone
Retail Host to Team Leader / supervisor
Merlin Entertainments
Chessington, UK
03.2014 - 11.2017
Education
Business Studies -
Esher College
Psychology -
Esher College
Sociology -
Esher College
Photography / Art -
Esher College
References
References available upon request.
Timeline
Recruitment Consultant
Georgiou Group
12.2023 - Current
Recruitment Consultant
Inter Staffing Services
04.2022 - 06.2023
Insurance Underwriting Administrator and Quality Assessor
Link Group
06.2021 - 09.2021
Client Services Administrator
Assurant
08.2020 - 06.2021
Customer Service Consultant
Medical One / Zedmed
11.2019 - 06.2020
Insurance Broker
A-Plan Insurance
08.2018 - 05.2019
Administration Assistant
David Gas and Heating Engineering
11.2017 - 03.2018
Retail Host to Team Leader / supervisor
Merlin Entertainments
03.2014 - 11.2017
Business Studies -
Esher College
Psychology -
Esher College
Sociology -
Esher College
Photography / Art -
Esher College
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