Summary
Overview
Work History
Skills
Courses And Seminars
References
Timeline
Generic
Sarah Griffths

Sarah Griffths

BROOKDALE,WA

Summary

Well-qualified Sales experience familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Motivated Sales Assistant committed to providing excellent customer service.

Organized, detail-oriented and empathetic to customer needs.

Skilled at helping customers find the products and services that they need.

Retail sales professional versed in product placement and merchandising.

Extensive experience in inventory management and shipment processing.

Team player with strong organizational skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

27
27
years of professional experience

Work History

Sales Assistant

Smokemart and Giftbox
11.2021 - 04.2022
  • Customer Service, Cash Handling, Stock Management and Replenishment, Liaising with Management at all levels, Achieving and Exceeding Sales Targets and KPI's consistently
  • Trained with 2IC and manager directly to learn the running of the store
  • This included working on Promotional Pop-Up Store over Christmas and exceeding our Target of $150k Sales
  • Established rapport with customers using active listening and interpersonal skills.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Hardware Sales Merchandiser

3M Australia
08.2016 - 07.2021
  • Liasing with Staff and Management to gain key Off location Displays, Promotion of New Products and Assisting customers and staff to help inform and educate on Products
  • Merchandising to BLG and to highest standards, Stock Ordering and adjusting according to Sales Daily reporting via iPad Assisting New Store Set-ups.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Established strong vendor relationships to maintain and support business.
  • Conducted regular store audits to verify compliance with company policies.
  • Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
  • Managed and maintained purchase orders and invoices.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.

Trade Team Member

Bunnings Warehouse
07.2016 - 08.2018
  • Customer Service, Liaising with Management and Business owners, Problem Solving, Organising Trade Orders and Deliveries, Ute Hire, Bin Hire, goods-in stock sorting for all departments and staff relief as required
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Assisted with inventory counts and stocking of merchandise.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Retail Sales Merchandiser

Nestle' Australia Pty Ltd (FMCG)
12.2014 - 04.2015
  • FMCG Merchandising, Building Displays, Ordering new lines, Attending regular Team Meetings, Negotiating and building strong relationships with store managers to obtain the best exposure of our products, Maintaining ticketing / POS, Planograms and general housekeeping
  • Daily iphone reporting
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Established strong vendor relationships to maintain and support business.
  • Greeted customers and directed to requested products.

Retail Sales Representative

Proctor & Gamble (FMCG)
11.2014 - 01.2015
  • Products Include Pantene, Olay, Oral B, Herbal Essence, Duracell, Vicks and Metamucil
  • Merchandise within FMCG to Setup new Displays and Promotions in-stores Liaise with all appropriate store management to achieve maximum product exposure Planograms and relays as required and Daily reporting via Tablet
  • Generated brand awareness and positive product impressions to increase sales.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Sales Merchandiser Hardware

Arlec Australia Pty Ltd
07.2014 - 11.2014
  • Sell-in new lines and Creating new Sales Opportunities, Merchandising and Ordering of over 700 Product Lines per store, Gaining Off-Location displays to gain maximum sales results, Setting up Displays in accordance with BLG and maintenance of ticketing, General housekeeping and Daily reporting via iphone
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Established strong vendor relationships to maintain and support business.
  • Managed and maintained purchase orders and invoices.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.

Merchandiser Field Sales Support Hardware

Creative Activation
03.2007 - 07.2014
  • Products Include: Stanley/Black and Decker, Sidchrome, De Walt & 3M Merchandising, Stock replenishment and Ordering as required, Liaising with management and sales staff, Setting up Promotional Displays, Planograms and stock counts as required, Creating new Sales Opportunities, Building Business Relations, Daily reporting via tablet

Team Leader WA Southern Region (P&G Dedicated)

Creative Activation
06.2013 - 09.2013
  • Leading a team of 12 merchandisers within FMCG to achieve weekly sales executions Maintaining manageable territories Creating weekly Journey Plans Coordinating Point-of-Sale as required Assisting team in-store with management and building rapport Weekly National Conference calls and weekly Team Con-calls Attending Brand roadshows and training on new product lines Reporting to Management

Internal Sales Clerk

GBI Timber and Plywood Pty Ltd
11.2003 - 10.2004
  • Sales to retail and trade customers, phone orders, assisting walk-in customers, stock control and purchasing, coordinating deliveries with warehouse staff and Sales Representatives and all Administrative Duties.

Sales / Office Manager

Timber Supplies Pty Ltd
10.1999 - 08.2003
  • Sales Quotations, Liaising with Suppliers, Stock Purchasing, Coordinating Deliveries and directing warehouse staff, Accounts Payable / Receivable, Payroll (Inc
  • Super), Daily Banking and Bank Reconciliation, Cash Management, GST and PAYG Reporting, Credit Management, Liaising with Directors and Accountants and all Admin Duties.

Accounts Clerk

CAPS Australia Pty Ltd
05.1997 - 10.1999
  • Working closely with Company Accountant and Credit Manager Obtaining Credit & Trade references, Data Entry, Debt Collections, Purchase Order Processing, Daily Banking and Bank Reconciliation, Maintaining Client Database, Liaising with Suppliers, Attending monthly meetings, Cash Handling, Customer Service and all Admin Duties.

Merchandiser / Sales Support (Cosmetics, Fragrance)

Jodie Corcoran Agencies / Parklane Promotions / Margaret Hall Promotions / Krissie Westwood Promotions
01.1996 - 01.1999
  • Merchandising, Promotions and Set-up of new Displays, FMCG Planograms and Hardware BLG's, Food Demonstrations, Perfume Promotions
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Established strong vendor relationships to maintain and support business.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Created visual displays to highlight new and featured products.

Administration Assistant

The Chamber of Commerce and Industry
05.1995 - 08.1996
  • Word Processing, Distributing External / Internal Correspondence, Daily Mail, Set up Board Meetings, Assist with Member Mail-outs, Liaising with Senior Staff and all Admin Duties.

Skills

  • Sales Expertise
  • Opening and Closing Procedures
  • Customer Needs Assessment
  • Product Knowledge
  • Retail Merchandising
  • Inventory Management
  • Adaptable and Flexible
  • Honest and Dependable
  • Engaging With Diverse Customers
  • Merchandise Receiving and Handling
  • Strong Communication and Interpersonal Skills
  • Reliable and Responsible
  • Building Customer Loyalty
  • Sales and Promotions

Courses And Seminars

  • 2013 Duracell Roadshow - Sydney
  • 2013 Management Training - Sydney
  • 2003 Housing Estimating Course
  • 1998 Certificates I, II and III of Office Administration
  • 1997 Computer Applications - Word for Windows and Excel
  • 1995 Certificate in Retail Sales
  • 1995 Pharmacy Assistant Course

References

Terry Squires, Ablewoman Solutions  0403 534 438

Andrew Norris, 3m Australia, BDM  0427 000 161

Timeline

Sales Assistant

Smokemart and Giftbox
11.2021 - 04.2022

Hardware Sales Merchandiser

3M Australia
08.2016 - 07.2021

Trade Team Member

Bunnings Warehouse
07.2016 - 08.2018

Retail Sales Merchandiser

Nestle' Australia Pty Ltd (FMCG)
12.2014 - 04.2015

Retail Sales Representative

Proctor & Gamble (FMCG)
11.2014 - 01.2015

Sales Merchandiser Hardware

Arlec Australia Pty Ltd
07.2014 - 11.2014

Team Leader WA Southern Region (P&G Dedicated)

Creative Activation
06.2013 - 09.2013

Merchandiser Field Sales Support Hardware

Creative Activation
03.2007 - 07.2014

Internal Sales Clerk

GBI Timber and Plywood Pty Ltd
11.2003 - 10.2004

Sales / Office Manager

Timber Supplies Pty Ltd
10.1999 - 08.2003

Accounts Clerk

CAPS Australia Pty Ltd
05.1997 - 10.1999

Merchandiser / Sales Support (Cosmetics, Fragrance)

Jodie Corcoran Agencies / Parklane Promotions / Margaret Hall Promotions / Krissie Westwood Promotions
01.1996 - 01.1999

Administration Assistant

The Chamber of Commerce and Industry
05.1995 - 08.1996

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