Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarah Hall

Grahamvale,VIC

Summary

Dynamic Client Support Officer with a proven track record at The Orange Door, excelling in client relationship building and problem-solving. Recognized for enhancing client satisfaction through effective complaint handling and resourcefulness. Adept at collaborating with multidisciplinary teams to improve service quality while maintaining cultural sensitivity and empathy in challenging situations.


Experienced with managing client interactions and resolving service issues efficiently. Uses CRM tools to track and manage customer inquiries, ensuring timely and effective resolutions. Knowledge of fostering strong client relationships and demonstrating excellent communication skills.

Professional with strong background in client support, skilled in resolving issues efficiently and ensuring client satisfaction. Proven track record in fostering team collaboration and driving results. Strong communication, problem-solving, and adaptability skills enable seamless navigation of evolving client needs. Reliable team player with focus on achieving positive outcomes.


Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Client Support Officer

The Orange Door
10.2021 - 01.2025
  • Developed strong relationships with approximately 20 to 30 clients via calls, emails and walk-ins resulting in clients being welcomed into a safe environment to seek support.
  • Coordinated closely with internal departments and technical support to ensure seamless end-to-end customer experiences.
  • Provided personalized support by understanding each client's unique needs and preferences.
  • Participated in company-wide initiatives aimed at improving customer service standards across all departments.
  • Improved client satisfaction by promptly addressing concerns and providing effective solutions.
  • Participated in ongoing professional development opportunities to stay current with industry best practices and enhance personal skill set.
  • Collaborated with cross-functional teams to address complex issues and improve overall service quality.
  • Mentored junior team members by sharing best practices and offering constructive feedback on performance improvements.
  • Trained new personnel regarding company operations, policies and services.
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Supported clients and families with empathy and compassion during difficult times.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Advocated for clients to assure respected rights and wishes.
  • Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
  • Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
  • Improved client access to community resources with thorough needs assessments and effective referral processes.
  • Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
  • Maintained accurate case records, ensuring timely documentation and compliance with agency policies.
  • Enhanced cultural understanding by attending diverse educational programs.

Receptionist Administrator

Goulburn Valley Grammar School
06.2013 - 12.2019
  • Answered 30 to 50 incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Developed and maintained organized filing systems, reducing retrieval time for important documents.
  • Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.

Business Support Officer

Goulburn Murray Water
01.2006 - 04.2013
  • Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
  • Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
  • Streamlined internal communications via approximately 20 emails daily by creating clear channels for information sharing among team members.
  • Collaborated with cross-functional teams for the successful execution of strategic initiatives.
  • Developed and maintained key business relationships to support organizational growth and expansion.
  • Maintained accurate records of financial transactions, facilitating successful audits and compliance with regulations.
  • Provided exceptional customer service, resolving issues promptly and professionally for increased satisfaction.
  • Provided basic IT support to office users of desktops, laptops, and devices.
  • Developed monthly reports.

Education

High School Diploma -

Wanganui Park Secondary College
Shepparton, VIC
11.1993

Clerical Traineeship - Clerical Administration

Goulburn Ovens Institute of TAFE
VIC
10.1994

Skills

  • Patience and resilience
  • Client relationship building
  • Complaint handling
  • Software troubleshooting
  • Teamwork and collaboration
  • Problem-solving abilities
  • Calm and professional under pressure
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Relationship building
  • Administrative and office support
  • Resourcefulness
  • Cultural sensitivity
  • Mental health awareness

Certification

  • Victorian Driver's License
  • Working with Children Card
  • First Aid Certification
  • Current Police Check
  • OHS trained
  • Culture Awareness


Timeline

Client Support Officer

The Orange Door
10.2021 - 01.2025

Receptionist Administrator

Goulburn Valley Grammar School
06.2013 - 12.2019

Business Support Officer

Goulburn Murray Water
01.2006 - 04.2013

High School Diploma -

Wanganui Park Secondary College

Clerical Traineeship - Clerical Administration

Goulburn Ovens Institute of TAFE

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Sarah Hall