Sarah Hamed
Geroges Hall ,NSW
Summary
Dynamic Sales Manager with a proven track record at Itawi, excelling in relationship building and staff management. Expert in training sales teams to achieve goals, enhancing customer satisfaction through exceptional service. Recognized for resolving high-profile customer issues, significantly increasing return business and fostering long-lasting client connections.
Overview
7
7
years of professional experience
Work History
Sales Manager
Itawi
Bankstown, NSW
01.2010 - 07.2012
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Cashier
Red Rooster
Liverpool, NSW
12.2009 - 11.2010
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
Franklins Supermarket
Liverpool, NSW
09.2007 - 11.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Retail Worker
Millers Fashion
Liverpool
05.2005 - 11.2006
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Education
High School Diploma -
Miller Technology High School
Miller NswSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
Timeline
Sales Manager
Itawi
01.2010 - 07.2012
Cashier
Red Rooster
12.2009 - 11.2010
Cashier
Franklins Supermarket
09.2007 - 11.2009
Retail Worker
Millers Fashion
05.2005 - 11.2006
High School Diploma -
Miller Technology High School