Summary
Overview
Work History
Education
Skills
Education and Training
Adrian Cole
Jono Amos
Timeline
Generic

Sarah Hammill

Bendigo,VIC

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

19
19
years of professional experience

Work History

Property Manager

RayWhite
Bendigo, Vic
07.2024 - Current
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Built relationships with service vendors and submitted associated billing statements.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Store Manager

Godfreys Bendigo
Bendigo, Vic
06.2014 - 06.2024
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Collaborated closely with regional management teams in order to develop strategies that drive success.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer complaints in a timely manner.
  • Provided leadership during times of organizational change or crisis situations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Developed and implemented training programs for new hires and existing staff members.
  • Responded promptly to customer inquiries, complaints, or issues with professionalism and empathy.
  • Provided guidance on product selection based on customer needs; communicated promotional information.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Store Manager

Coco Latte
Bendigo, Vic
02.2009 - 06.2014
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Inspected merchandise upon delivery for quality assurance purposes.
  • Assisted customers in selecting garments that met their individual needs.
  • Performed weekly stock takes to maintain an accurate record of merchandise quantity on hand.
  • Managed store displays ensuring they are well-organized, aesthetically pleasing and up-to-date with current trends.
  • Trained new employees on customer service protocols, cash register operations, product knowledge.

Store Manager

Go-Lo
Kyneton, Vic
06.2007 - 01.2008
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Recruited, trained and supervised new employees.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Bar/Wait Staff Member

Kangaroo Flat Sports Club
Bendigo, Victoria
02.2006 - 06.2007
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Education

Year 10 Graduate - Highschool

KANGAROO FLAT HIGHSCHOOL
Bendigo
11-2002

Skills

  • Employee Training
  • Team Development
  • POS Systems
  • Store Merchandising
  • Retail Inventory Management
  • Customer Service Management
  • Sales Coaching
  • Problem-Solving
  • Staff Management
  • Multitasking and Organization
  • Strategic Thinker
  • Customer Service
  • Store Operations Oversight
  • Recruitment and hiring
  • Retail Merchandise Quality Standards
  • Performance Reviews
  • Strategic thinker
  • Training and mentoring

Education and Training

other

Adrian Cole

  • Bunnings Complex Manager
  • Former Area Manager
  • 0448 371 458

Jono Amos

  • Area Manager Godfrey's
  • 0412 195 765
  • jono.amos@gmail.com

Timeline

Property Manager

RayWhite
07.2024 - Current

Store Manager

Godfreys Bendigo
06.2014 - 06.2024

Store Manager

Coco Latte
02.2009 - 06.2014

Store Manager

Go-Lo
06.2007 - 01.2008

Bar/Wait Staff Member

Kangaroo Flat Sports Club
02.2006 - 06.2007

Year 10 Graduate - Highschool

KANGAROO FLAT HIGHSCHOOL

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Sarah Hammill