Summary
Overview
Work History
Education
Skills
Licenses Qualifications Vaccinations Status
Vocational Development And Training
Career Achievements Attributes
References
Affiliations
Timeline
Generic

Sarah Hammond

Caringbah,Sydney

Summary

With an absolute passion for delivering value and results, I can work independently or as part of a team. I am a hardworking and dedicated person with several year’s experience providing a range of customer service, patient care, aged care and training to a wide range of clients in the private sectors. All roles have required exceptional customer service skills combined with highly developed communication, and interpersonal skills. I am a motivated and self-driven individual, who loves working and communicating with people. I always feel the need to continue my self-development and growth and would love join an organization I can grow with. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Assistant Nurse

Ranstad
06.2023 - Current
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Observed patients for any changes in their physical or mental condition.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Participated in educational programs related to nursing assistant skills development.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Helped residents walk with or without self-help devices.
  • Used mobility devices to transport patients.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted residents in preparing for activities and social programs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Reminded patients to take prescribed medications or nutritional supplements.

Community Support Worker

3Bridges Community
01.2023 - 07.2024
  • Supporting people in their homes with personal care routines, including, showering, dressing and grooming themselves
  • Taking people out into the community for appointments, to do their shopping or to see friends and loved ones.
  • Provided support to individuals with disabilities in activities of daily living.
  • Assisted clients in developing life skills and independent living abilities.
  • Developed individualized plans for clients and monitored progress towards goals.
  • Conducted home visits to assess client needs and provide guidance and resources.
  • Provided transportation for clients to various appointments or activities as required.
  • Participated in team meetings, providing input regarding client care plans.
  • Facilitated recreational activities that encouraged socialization and skill development.
  • Supported clients during medical appointments, advocating on their behalf when needed.
  • Coordinated with other agencies to ensure comprehensive services were provided to clients.
  • Created a safe environment by identifying potential risks and implementing appropriate interventions.
  • Monitored medications and assisted with medication administration as needed.
  • Served as an advocate for clients in securing resources such as housing, employment.
  • Maintained accurate records of client progress, services provided, and any issues encountered.
  • Supported individuals with facility-based planned activities in home and community settings.
  • Maintained accurate records and documented client data in company databases.

Customer Relationship Manager

Credit Corp
06.2023 - 11.2023
  • Developed and implemented customer loyalty programs to increase customer satisfaction.
  • Created and managed customer relationship management databases.
  • Generated reports on customer feedback and identified areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to improve customer service processes.
  • Ensured compliance with relevant regulations, laws, and policies related to customer relationships.
  • Maintained accurate records of all interactions with customers.
  • Collaborated with other departments to ensure successful implementation of projects.
  • Cultivated strong relationships with customers by providing personalized attention.
  • Responded promptly to emails, phone calls, and other forms of communication from customers.
  • Evaluated existing procedures for handling customer inquiries and suggested improvements.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Personal Carer/ AIN

Harbour Keys Aged Care
07.2021 - 11.2022
  • Provide personal care to patients, including bathing, dressing, toileting and other support services depending on the individual patient’s needs
  • Engage with patients to enrich their lives and support their psychosocial needs, assisting patients who may require specialised care, including dementia care ; Monitoring assessments for patients who have other medical issues; Applied manual handling principles for patient and own safety

Reservations Consultant

Enterprise Company
06.2019 - 06.2020
  • Assisting and advising customers who may be choosing from a variety of travel options
  • Making reservations for customers based on their various requirements and budgetary allowances
  • Checking the availability of accommodation or transportation on the customers' desired travel dates
  • Customer service; Answering enquiries; Data entry; Administration duties; Planning schedule

Customer Service Officer

Full Tucker Restaurant
12.2018 - 06.2019
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Communicated clearly and positively with co-workers and management
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Resolved complaints promptly and professionally

Property Manager/ Administration Assistant

JV Reynolds Real Estate
01.2017 - 12.2018
  • Arranging and recording details of appointments; Routine inspections of property
  • Arranging repairs; Informing owners of maintenance issues; Arranging inspection time communication skills
  • Filing / paper management; Bookkeeping; Typing; Equipment handling

Stay at Home Mother

Family
12.2013 - 01.2017
  • Caring for children

Customer Service Officer

Department of Transport and Main Roads (QLD)
01.2010 - 12.2013
  • Recording, preparing, sorting, classifying and filing information for vehicle registration
  • Photocopying and faxing documents; Transcribing information onto computers
  • Resolving customer complaints and customer enquiries; Provide customers with information about services
  • Perform receptionist duties

Education

Certificate III in Aged Care – Celtic Training -

01.2021

Certificate IV in Customer Service – TAFE QLD -

01.2018

Online Sales & Customer Service Training – JV Reynolds Realestate -

01.2017

Certificate of registration within the Real Estate industry – REIQ -

01.2016

Certificate III in Logistics – TAFE QLD -

01.2015

Certificate III in Hospitality – TAFE QLD -

01.2001

Skills

  • Customer Service
  • Improve customer experience
  • Customer Complaints
  • Stakeholder Engagement
  • Maintaining Customer Database
  • Meeting deadlines
  • Relationship management
  • Liaison with senior management
  • Communicating with Influence
  • Interpersonal skills
  • Achieve quality and customer service objectives
  • Take Initiative
  • Patient Care
  • 24/7 Roster
  • Patient observations
  • Wound care
  • WH&S Requirements
  • Person-centered care
  • Infection Control
  • Diligent with pressure care and lifting techniques
  • Strong communication skills
  • Emotional intelligence
  • Systems and risk assessments
  • Deescalate situations
  • Rehabilitation
  • Empathy
  • Scheduling
  • Mental Health care
  • Deescalating behaviours
  • Utilizing patient management systems
  • Dietary monitoring
  • Communicate non-verbally
  • Conflict Resolution
  • Pain management
  • Peg feeds
  • Time management
  • Work with challenging behaviours
  • Patient evaluation/family focused
  • Liaison skills with multi-disciplinary teams
  • PPE use
  • Training & Development
  • First Aid/CPR
  • Analytical and Critical Thinking
  • Decision-Making
  • Troubleshooting
  • Excellent Communication
  • MS Office
  • Quality Assurance
  • Problem-Solving
  • Dependable and Responsible
  • Data Management
  • Multitasking
  • Task Prioritization
  • Flexible and Adaptable
  • Computer Skills
  • Planning
  • Basic Math

Licenses Qualifications Vaccinations Status

  • Driver’s License
  • RSA & RCG
  • First Aid & CPR
  • Covid-19 Double Vaccinated

Vocational Development And Training

  • Manual Handing
  • OH & S
  • Safe Medication Management
  • Hand Hygiene
  • Injection Control
  • Wound Care
  • Emergency Detection – Harbour Keys

Career Achievements Attributes

  • Successfully serve several hundred customers on a weekly basis for Department of Transport and Main Roads.
  • Successfully provided consistent and high level care to patients in the Dementia Unit at Harbour Keys Aged Care.
  • Successfully liaise with a multi-disciplinary team and coordinate activities with staff at Harbour Keys.
  • Highly experienced in providing person centred care working under the supervision of RN/RM. For example working at Harbour Keys Aged Care, I worked consistently and apply clinical knowledge for the provision of care to patients.
  • Demonstrated proficiency in technical skills for safe operation of all equipment at all facilities I’ve worked in.
  • Highly developed communication skills in the communicating with mental health care patients.
  • Successfully received positive feedback whilst working in the Team Nursing unit from the patient and the family members and colleagues at Harbour Keys Aged Care.
  • Successfully create a series of patient care plans and work towards assisting patients in their recovery.
  • Strong experience working with people with a diverse range of cultures.
  • Worked and established effective relationships with both internal staff and stakeholders.
  • Ability to provide a calm environment for patients.
  • Have strong patience and attention to detail when providing patient care.
  • Built a series of successful relationships with patients.
  • Able to reflectively listen and communicate both verbally and non-verbally with clients in a manner that ensures confidentiality, privacy and sensitivity.

References

  • Joanne Haidle, Harbour Key’s Aged Care, Enrolled Nurse, 0432 178 539
  • Belinda Senior, Harbour Keys Aged Care, Registered Nurse, 0417 101 630

Affiliations

  • walking along the beach
  • Keeping fit
  • BBQS
  • spending time with family
  • water activities
  • Beach Volleyball

Timeline

Assistant Nurse

Ranstad
06.2023 - Current

Customer Relationship Manager

Credit Corp
06.2023 - 11.2023

Community Support Worker

3Bridges Community
01.2023 - 07.2024

Personal Carer/ AIN

Harbour Keys Aged Care
07.2021 - 11.2022

Reservations Consultant

Enterprise Company
06.2019 - 06.2020

Customer Service Officer

Full Tucker Restaurant
12.2018 - 06.2019

Property Manager/ Administration Assistant

JV Reynolds Real Estate
01.2017 - 12.2018

Stay at Home Mother

Family
12.2013 - 01.2017

Customer Service Officer

Department of Transport and Main Roads (QLD)
01.2010 - 12.2013

Certificate III in Aged Care – Celtic Training -

Certificate IV in Customer Service – TAFE QLD -

Online Sales & Customer Service Training – JV Reynolds Realestate -

Certificate of registration within the Real Estate industry – REIQ -

Certificate III in Logistics – TAFE QLD -

Certificate III in Hospitality – TAFE QLD -

Sarah Hammond