Sarah Hare

• Providing effective management of client referrals and scheduling appointments as required.
• Undertaking word processing and data entry tasks to support programs, services and the team leader.
• Contribute to the review and management of accurate client data and reports.
• Contributing to the management of car rosters and log books and arranging for cleaning/services to be undertaken.
• Contribute to the management of accounts payable.

• Responsible for backfill of approved planned absences in rosters.
• Ensure services are adequately staffed and there is minimal disruption as a result of last-minute changes.
• Answer and document phone calls and emails from House Supervisors, Operations Managers and staff relating to any requests for replacement staff for shifts or availability changes.
• Coordinate use of agency staff to fill short notice absences once all other options have been exhausted.

• Providing an accurate, courteous, timely and professional response to over the counter and phone enquires by patients, their family members and staff, always with a customer service focus.
• General administrative support e.g. data entry, filing, maintaining stationery stock levels (non imprest), etc.
• Following direction from Senior Administrative Officer/Nurse Unit Manager in applying appropriate record management processes.

• Provide administrative assistance and support to medical practitioners, nursing staff, management and patients.
• Ensure correct entry of patient details into computer system.
• Obtain payment for consults on day with processing and receipting of Medicare cheques/cash/eftpos payments.

• Undertaking accurate and timely word processing, preparation and editing of letters, minutes and other correspondence in accordance with departmental practices and procedures.
• Assisting with the sorting, processing and distribution of electronic and hard correspondence as directed.
• Updating, filing and retrieving of relevant records and files.
• Maintaining appropriate record management storage and retrieval systems for current and non-current files.

• Demonstrate familiarity with ISC's range of services and competence in answering general enquires from potential patients and stakeholders.
• Reports and other work produced is professionally formatted, presented in-line with ISC branding, and delivered in specified time frame.
• Patient records, databases etc. are up to date, accurate and stored securely at all times.

Please see details for role above