Sarah Harlow
Hurstville,NSW
Summary
Results-driven operations professional with a strong background in facility coordination, administration, and team leadership. Proven ability to enhance operational efficiency, manage inventory and scheduling, and ensure compliance with safety protocols. Adept at streamlining processes, overseeing maintenance, and fostering high-value client relationships. A highly adaptable problem-solver with exceptional attention to detail, time management, and organizational skills.
Overview
20
20
years of professional experience
Work History
Gaming Manager
Marlow Hotel Group
05.2011 - Current
- Oversee daily operations, ensuring a high standard of service, compliance, and staff coordination.
- Implement and manage cash handling procedures to minimise discrepancies and streamline financial reporting.
- Lead and train staff on operational procedures, customer service standards, and compliance requirements.
- Manage high-value player relationships, providing personalised service and ensuring client satisfaction.
- Maintain inventory control and equipment maintenance, ensuring all assets are in optimal working condition.
- Foster a positive team environment, improving employee engagement and morale through effective leadership.
Lead Singer
Princess Cruise Lines
04.2007 - 05.2011
- Managed event logistics, scheduling, and rehearsals to ensure seamless performances.
- Engaged with diverse audiences, demonstrating adaptability and strong interpersonal skills.
- Coordinated with venue managers and event organisers to optimise performance execution.
Gaming Attendant
Marlow Hotel Group
01.2005 - 04.2007
- Provided high-quality service while maintaining responsible gaming practices.
- Ensured the cleanliness and organisation of the venue, creating a welcoming environment.
- Handled cash transactions accurately and balanced financial records.
Education
Queensland School of Performing Arts
Nambour, QLDBrent St School Of Performing Arts
North Strathfield, NSWSkills
Operations & Facilities Coordination - Oversee daily operations, scheduling, maintenance, and vendor management
Team Leadership & Staff Coordination - Manage staff schedules, training, and workflow to ensure smooth service delivery
Inventory & Equipment Management - Track and maintain stock levels, ensuring all supplies and equipment are well-maintained
Administrative & Compliance Oversight - Proficient in rostering, data entry, record-keeping, and reporting
Problem-Solving & Decision-Making - Effectively manage and resolve operational challenges to maintain efficiency
Safety & Security Protocols - Implement and monitor safety procedures to maintain a secure environment
Customer & Stakeholder Engagement - Build strong relationships with clients, vendors, and team members to enhance service quality
Timeline
Gaming Manager
Marlow Hotel Group
05.2011 - Current
Lead Singer
Princess Cruise Lines
04.2007 - 05.2011
Gaming Attendant
Marlow Hotel Group
01.2005 - 04.2007
Queensland School of Performing Arts
Brent St School Of Performing Arts
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