Summary
Overview
Work History
Education
Skills
References
Timeline
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SARAH HARRIS

Maroochydore,QLD

Summary

I am a values-driven, people-focused leader with a clinical background and experience in case management across community and aged care settings. I am committed to delivering high-quality, person-centred care that promotes dignity, independence, and positive outcomes for those we support.

My approach is grounded in excellence in service delivery, supported by robust clinical governance, quality standards, and compliance frameworks. I bring a depth of experience in overseeing complex care needs, guiding teams in best-practice case management, and ensuring services are delivered safely, effectively, and in line with regulatory requirements.

I lead with clear, transparent communication and a collaborative mindset, fostering supportive environments where teams feel empowered, accountable, and aligned in delivering exceptional care. I am passionate about continuous improvement and embedding quality into everyday practice.

Above all, I am dedicated to making a meaningful difference through the delivery of high-quality care and strong, people-centered leadership.

Overview

13
13
years of professional experience

Work History

Regional Manager

My Home Care Group / Australian Unity
Maroochydore, Australia
05.2024 - Current
  • Lead regional operations with a focus on quality care, team support and strong service delivery
  • Led the regional integration of My Home Care Group and Australian Unity, supporting teams through change while maintaining continuity of care
  • Coached and supported care managers, care workers, scheduling, community nurses, and operational teams through hands-on leadership to enhance service delivery.
  • Developed and implemented strategic plans that streamlined service processes, enhancing overall operational efficiency.
  • Fostered relationships with stakeholders to drive community engagement initiatives, improving collaboration and support for local programs.
  • Oversee clinical standards, compliance and continuous improvement activities
  • Managed Aged Care Commission complaints and SIRS reporting in collaboration with the Quality team, ensuring timely, compliant investigations, accurate reporting, and transparent open disclosure with clients and families.

Clinical Care Manager

My Home Care Group
10.2023 - 05.2024
  • Managed clinical and case management services within the Short Term Restorative Care program
  • Adhered to all Aged Care Quality Standards while delivering high-quality, person-centred case management to clients, ensuring safe, effective, and compliant care outcomes.
  • Coordinated with allied health, clients, and families to promote functional improvement and independence
  • Maintained clear, timely documentation and reporting
  • Partnered with healthcare providers to conduct thorough patient assessments, ensuring holistic care.
  • Conducted regular evaluations of patient progress and adjusted care plans accordingly.

Clinical Care Manager

Bromilow Community Care
03.2021 - 01.2024
  • Oversaw patient care plans and coordinated services for home health clients.
  • Delivered clinical oversight and community-based case management, enhancing patient care coordination.
  • Established rapport with clients and families to ensure individualized, high-quality care aligned with client needs.
  • Cultivated relationships with service providers and community partners to facilitate seamless care delivery.
  • Maintained high standards across assessments, care planning and governance

Endorsed Enrolled Nurse

Kawana Tricare
01.2013 - 01.2021
  • Recipient of the 2017 National Tricare Nurse of the Year Award, recognising excellence in clinical care and commitment to high-quality patient outcomes.
  • Provided high-quality nursing care in residential aged care settings, ensuring safety and evidence-based, person-centred outcomes for residents.
  • Mentored and supported care staff to deliver consistent, high-quality, person-centred care tailored to individual client needs and preferences.

Education

Diploma of Nursing -

University of the Sunshine Coast
Sunshine Coast, QLD
02-2013

Skills

  • Case management
  • Operational oversight
  • Compliance management
  • Quality improvement
  • Strategic planning
  • Operational management
  • Team leadership
  • Stakeholder engagement
  • Effective communication
  • Staff mentoring
  • Quality care

References

Available on request.

Timeline

Regional Manager

My Home Care Group / Australian Unity
05.2024 - Current

Clinical Care Manager

My Home Care Group
10.2023 - 05.2024

Clinical Care Manager

Bromilow Community Care
03.2021 - 01.2024

Endorsed Enrolled Nurse

Kawana Tricare
01.2013 - 01.2021

Diploma of Nursing -

University of the Sunshine Coast
SARAH HARRIS