Work Preference
Summary
Overview
Work History
Skills
Volunteer Experience
Education And Certifications
Languages
Timeline
Open To Work
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Hi, I’m

SARAH HEALY

Instructional Designer
Tamborine Mountain,QLD
SARAH HEALY

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Instructional DesignerBusiness Support OfficerDuty Manager SupervisorBusiness Development ManagerMember Relations Officer

Work Type

Full TimeContract WorkPart Time

Location Preference

RemoteHybrid
Location: Tamborine Mountain, QLD, AUBrisbane, QLDGold Coast, QLD
Open to relocation: No

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home option4-day work weekCompany Culture

Summary

Business Administrator and Instructional Designer experienced in developing impactful training programs that enhance learner engagement and performance. Collaborated with subject matter experts and stakeholders to deliver effective solutions tailored to corporate training needs and operational efficiency.

Overview

26
years of professional experience

Work History

BHP
Brisbane, QLD

Instructional Designer
07.2021 - Current

Job overview

  • Developed content for BHP’s Future Fit Academy Apprenticeship Program.
  • Development of instructional materials, including PowerPoints, Learner Workbooks, Trainer Guides, Activities, Assessments, Voice-overs and DAPs to align with learning objectives and nationally recognised units of competency.
  • Collaborated with SMEs to create content that is engaging, accurate and compliant.
  • Worked collaboratively with various departments, SMEs and stakeholders to deliver comprehensive, effective training sessions in short time frames.
  • Supported Senior Designers in transforming course content into blended and online formats, ensuring alignment with best practices in instructional design.
  • Evaluated, reviewed and updated existing training materials for continuous improvement.
  • Coordinated with external vendors to ensure the timely delivery of products related to instructional design projects.
  • Analysed course performance to identify improvement opportunities, contributing to enhanced training effectiveness.
  • Evaluated existing training programs for effectiveness and made recommendations for improvement.
  • Managed project timelines and deliverables for multiple instructional design initiatives.

NDIS
Lismore, NSW

Business Support Officer
01.2018 - 06.2021

Job overview

  • Coordinated communication among clients, service providers, and stakeholders to enhance collaboration.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Provided expert guidance on NDIS policies and procedures to clients.
  • Created process documentation to streamline NDIS operational workflows.
  • Performed quality assurance checks on all documents before submission.
  • Managed document control processes to ensure accuracy of information stored in the system.
  • Addressed customer inquiries and complaints promptly, escalating issues as needed to ensure resolution.

Telstra Business Centre
Tweed Heads, NSW

Business Development Manager
05.2010 - 12.2017

Job overview

  • Identified potential clients, built relationships, and negotiated contracts.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Presented proposals and solutions tailored to client requirements and industry trends.
  • Managed client relationships to ensure satisfaction and foster loyalty within the customer base.
  • Developed and implemented strategies to increase sales and market share.
  • Maintained a database of existing customers and prospective leads.

Slipway Hotel / Henry Rous Hotel / Ballina Hotel
Ballina, NSW

Duty Manager Supervisor
01.2009 - 05.2020

Summerland Credit Union
Ballina, NSW

Member Relations Officer
03.2006 - 05.2007

Allianz Insurance
Sydney, NSW

Debt Collection Specialist
01.2000 - 12.2005

Skills

  • Course material creation
  • eLearning tools proficiency
  • Learning management systems
  • Content development
  • Microsoft Office expertise
  • Document management
  • Attention to detail
  • Time management skills
  • Multitasking capacity
  • Collaborative teamwork
  • Verbal and written communication
  • Relationship building

Volunteer Experience

  • Red Cross – Save a Mate
  • Hope Haven – Women’s Refuge

Education And Certifications

  • Year 12 Certificate
  • Business Administration – Cert III
  • Community Services – Cert III
  • Interior Design – Diploma (Currently studying)
  • RSA & RCG – NSW and QLD
  • Working with Children Certificate
  • National Police Check

Languages

English
Full Professional

Timeline

Instructional Designer

BHP
07.2021 - Current

Business Support Officer

NDIS
01.2018 - 06.2021

Business Development Manager

Telstra Business Centre
05.2010 - 12.2017

Duty Manager Supervisor

Slipway Hotel / Henry Rous Hotel / Ballina Hotel
01.2009 - 05.2020

Member Relations Officer

Summerland Credit Union
03.2006 - 05.2007

Debt Collection Specialist

Allianz Insurance
01.2000 - 12.2005

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SARAH HEALYInstructional Designer