Sarah Henville
Sydney,Australia
Summary
Creative content producer with experience in visual storytelling, social media strategy, and brand engagement. Proficient in Adobe Creative Suite, native platform tools like Instagram reels, TikTok, and photography. Passionate about delivering innovative and reactive content, particularly in fashion, sports and cultural trends.
I am detail-oriented, eager to learn, and enthusiastic about collaborating with other creatives.
Overview
16
16
years of professional experience
Work History
Social Media and Marketing Manager
Altmann and Cherny
01.2017 - Current
- Conducted jewellery sales, personalised customer service and opal gemstone education to international clientele
- Designed and produced mid-range jewellery pieces, resulting in a 15% increase in sales revenue
- Managed website operations and ecommerce platform ensuring smooth functionality and user experience
- Monitored customer experience through online review platforms and social media, enhancing brand reputation and customer satisfaction
- Captured high-quality photographs of opal gemstones for website stock listings and social media platforms
- Managed social media channels (Meta and Tiktok) including creating digital and video content and building engagement with the online audience
- Worked in a team to achieve $750,000 in annual sales during 2023/24 financial year
Administration and Marketing
Built Form Design Academy
01.2021 - 01.2023
- Managed email and phone communications, ensuring timely responses and efficient resolution of inquiries
- Maintained accurate student records through accurate data entry, achieving a 98% accuracy rate
- Implemented procedures and quality assurance measures for student records, enhancing data integrity and compliance
- Liaised with new and current students, providing comprehensive assistance and support
- Utilised student management software to streamline administrative tasks and improve operational efficiency
- Assisted in the operation and maintenance of the student online campus, ensuring seamless functionality and user satisfaction
- Supported social media strategy by crafting promotional digital content and managing platform functionality.
- Ensured brand messaging consistency across online platforms.
E-commerce and Jewellery Production
Sit and Wonder
01.2021 - 01.2022
- Provided customer service by addressing inquiries, processing refunds, and facilitating returns while ensuring a positive customer experience
- Achieved 15% reduction in inventory discrepancies by implementing efficient picker packer duties and conducting regular stock checks
- Managed website operations, updating item listings and product details regularly to ensure accurate and up-to-date information for customers
- Developed engaging digital content for social media platforms to increase brand visibility and engagement
- Created custom jewellery to order, repairs, remakes and casting cleanup
Signage Designer
Carmel's Creative Designs
03.2015 - 04.2017
- Designed and produced a diverse range of signage solutions, including posters, banners, shopfronts, and vehicle signage, meeting client specifications
- Utilised digital and vinyl printing techniques to ensure high-quality outputs, meeting or exceeding client expectations
- Applied and installed vinyl/digital prints on various sign substrates and surfaces, ensuring precise and professional results
- Contributed to enhancing brand visibility and identity for clients, establishing Carmel's Creative Signs as a reliable signage provider in the industry
Volunteer
International Student Volunteers
01.2014 - 01.2015
Volunteer
Cronulla Surf Lifesaving Club
01.2009 - 01.2011
Education
Certificate IV - Residential Drafting
Built Form Design Academy
Syd, Aus03.2024
Certificate III - Jewellery Manufacture
TAFE NSW
Syd, Aus11.2019
Certificate II - Engineering
TAFE NSW
Syd, Aus02.2019
Bachelor of Media Arts (Hons) -
UNSW
Syd, Aus04.2017
Skills
- Archicad
- Adobe Creative Suite
- Rhino
- Product photography
- Content creation
- Content planning and calendar management
- Video editing
Hobbies and Interests
- Jewellery Design
- Photography
- Architecture
- Fitness
Timeline
Administration and Marketing
Built Form Design Academy
01.2021 - 01.2023
E-commerce and Jewellery Production
Sit and Wonder
01.2021 - 01.2022
Social Media and Marketing Manager
Altmann and Cherny
01.2017 - Current
Signage Designer
Carmel's Creative Designs
03.2015 - 04.2017
Volunteer
International Student Volunteers
01.2014 - 01.2015
Volunteer
Cronulla Surf Lifesaving Club
01.2009 - 01.2011
Certificate IV - Residential Drafting
Built Form Design Academy
Certificate III - Jewellery Manufacture
TAFE NSW
Certificate II - Engineering
TAFE NSW
Bachelor of Media Arts (Hons) -
UNSW
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