Summary
Overview
Work History
Education
Skills
Key Skills Attributes
References
Languages
Work Preference
Timeline
Sarah Herft

Sarah Herft

Clyde North,VIC
A journey of a thousand miles begins with a single step.
Chapter 64, Dao De Jing, Lao Tzu

Summary

Results-driven professional in management support, with a proven track record of delivering dynamic project management assistance and demonstrating exceptional proficiency. Acknowledged for adept structured planning, superior time-management skills, and the ability to navigate busy workloads, handle multiple tasks, prioritize effectively, and meet deadlines with precision. I specialise in project and program management, demonstrating excellence in guiding initiatives from inception to completion, guaranteeing efficiency and successful outcomes. This proficiency, along with my strong administrative skills, self-driven approach, and collaborative mindset, uniquely qualify me to make substantial contributions to your organisation. My ability to thrive in both independent and collaborative work environments, coupled with a positive and cooperative team-oriented approach, ensures my effectiveness in various professional settings. Possessing excellent oral and written communication skills, I bring a strong foundation to the table. I have honed my skills through years of working in diverse environments, demonstrating a proven ability to collaborate seamlessly with key staff and stakeholders across various client bases.

Overview

31
31
years of professional experience
3
3
Languages

Work History

PROGRAM MANAGER - EDUCATION & AWARDS

FAMILY BUSINESS ASSOCIATION
08.2021 - Current
  • Successfully managed and delivered the end-to-end portfolios of both the education and awards programs, overseeing all aspects from initiation to completion
  • This entailed regular and accurate reporting for Board review, offering comprehensive insights into project progress and outcomes, strict budget and timeline adherence, and a fostering of cross-functional collaboration with internal and external teams and stakeholders.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the
  • Managed multiple strategic projects with numerous sub-projects or workstreams.

Small Business Owner Nutritional Health Consulting

MIND BEFORE BODY
04.2019 - 07.2023
  • Managed day-to-day operations and financial control of a small business, ensuring smooth and efficient functioning
  • Conceptualized, designed, and implemented client nutrition in alliance with gym programs, showcasing innovative approaches to health and wellness.
  • Established strong customer relationships through excellent communication and attentive service.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.

SENIOR THERAPIST & FRONT OF HOUSE OPERATIONS

Endota Spa
06.2012 - 03.2021
  • Therapeutic treatments in accordance with company policy
  • Reception/front desk reception duties, greeting, screening & managing customers as they arrive
  • Controlled EFTPOS & Cash handling, reconciliation of transactions
  • Organize and maintain accurate customer records in compliance with company and industry confidentiality policies.
  • Enhanced client well-being by developing and implementing individualized therapy plans.
  • Improved treatment effectiveness by staying current on industry best practices and research findings.
  • Promoted a supportive and inclusive therapeutic environment for diverse clients.

Program Manager

ERICSSON UNIVERSITY
09.2001 - 12.2003
  • Spearheaded the effective project management of Europe-Asia Pacific training programs in Leadership, Customer Services, and Sales, meticulously ensuring strict adherence to corporate policies
  • Designed, developed, and structured customized training programs aligned with stakeholder specifications, catering to their unique needs and objectives.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Identified program obstacles and communicated possible impacts to team.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.

PRODUCT MANAGER / TRAINING MANAGER/ / TRAINER AND COURSE COORDINATOR / HELPDESK & CUSTOMER SUPPORT

Galileo Nordiska
04.1995 - 09.2001
  • Trainer to IATA accredited travel agents.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Maintained positive vendor relations to build strong partnerships.

Trainer

Chameleon Training (subsidiary Of British Airways)
01.1993 - 04.1995
  • Trainer of IATA accredited courses to UK based travel agents/agencies.
  • As part of my role, I undertook a significant initiative by completely overhauling and transitioning the IATA Accredited Fares & Ticketing course from a traditional manual format to a modern, system-based approach
  • This comprehensive transformation included a thorough rewrite of the course content to align with current industry practices and technological advancements.

Corporate Travel Consultant

HRG (Hogg Robinson Travel)


  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Booked tickets for air, rail, and ground transportation.
  • Applied fare rules equitably to effectively meet needs of diverse business clients.

Education

Certificate IV in Nutrition (10763NAT) -

Vast Fitness Academy
01.2021

Certificate IV Massage -

Endeavour College of Natural Health

Professional Education - Training & Assessment

British Airways/Chameleon Training Group

National Certificate (Certificate IV) in Business Studies -

College of Distributive Trades

First Aid Level 2 -

Accredited First Aid
01.2023

Certificate IV Weight Management -

Australian College of Weight Management
01.2017

Certificate IV Integration/Teacher Aide -

Monash University
01.2012

Skills

  • Problem-Solving
  • Project Management
  • Detail Oriented
  • Strategic Planning
  • Process Improvement
  • Team leadership and direction
  • Project Coordination
  • MS Office Applications
  • Policy and procedure improvements
  • Program Leadership
  • Training and Development
  • Critical Thinking
  • Interpersonal Skills
  • Work Planning and Prioritization
  • Flexible and Adaptable
  • Attention to Detail
  • Stakeholder Communications
  • Operations Management
  • Customer Service
  • Relationship Building
  • Public Speaking
  • Good Judgment
  • Budgeting and Resource Management
  • Scheduling and Planning

Key Skills Attributes

  • Project Management: Proven expertise in overseeing projects, products, and programs from initiation to completion.
  • Office Suites: Proficient in Microsoft Office 365, including Word, Outlook, Excel and PowerPoint
  • Communication: Refined presentation skills, delivering effective communication. Excellent interpersonal skills with the ability to engage with Executive Board Members, Committee members and other key stakeholders. Demonstrated professional communication skills. Proficient in written communication.
  • Adaptability: Fast and keen learner, with the ability to efficiently handle new tasks.
  • Work Ethic: Strong work ethic, ensuring reliability and high integrity. Hardworking and dedicated professional. Skilled in maintaining positive working relationships.
  • Motivation: Self-motivated individual with a high level of dedication. Committed and thoughtful in approaching tasks and responsibilities.

References

REFERENCES AVAILABLE ON REQUEST

Languages

English
Native or Bilingual
Swedish
Limited Working

Work Preference

Work Type

Full TimeContract WorkPart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceWork from home option

Timeline

PROGRAM MANAGER - EDUCATION & AWARDS - FAMILY BUSINESS ASSOCIATION
08.2021 - Current
Small Business Owner Nutritional Health Consulting - MIND BEFORE BODY
04.2019 - 07.2023
SENIOR THERAPIST & FRONT OF HOUSE OPERATIONS - Endota Spa
06.2012 - 03.2021
Program Manager - ERICSSON UNIVERSITY
09.2001 - 12.2003
PRODUCT MANAGER / TRAINING MANAGER/ / TRAINER AND COURSE COORDINATOR / HELPDESK & CUSTOMER SUPPORT - Galileo Nordiska
04.1995 - 09.2001
Trainer - Chameleon Training (subsidiary Of British Airways)
01.1993 - 04.1995
Corporate Travel Consultant - HRG (Hogg Robinson Travel)
Vast Fitness Academy - Certificate IV in Nutrition (10763NAT),
Endeavour College of Natural Health - Certificate IV Massage,
British Airways/Chameleon Training Group - Professional Education, Training & Assessment
College of Distributive Trades - National Certificate (Certificate IV) in Business Studies,
Accredited First Aid - First Aid Level 2,
Australian College of Weight Management - Certificate IV Weight Management,
Monash University - Certificate IV Integration/Teacher Aide,
Sarah Herft