Sarah Hewitt
Berwick,VIC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Outstanding customer service provider resulting in high-level customer satisfaction, smoothly resolving customer requests, needs and problems. Skilled in processing transactions, handling cash, using point of sales and arranging merchandise. Worked in areas requiring specialist knowledge and use of specific in store systems.
Overview
23
23
years of professional experience
Work History
Retail Sales Associate
John Lewis & Partners
03.2019 - 05.2023
- Greeted customers and helped with product questions, selections.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer a personal service to increase sales and improve customer satisfaction.
- Trained and supervised new employees in learning and understanding area of expertise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Retail Sales Associate
Victoria Station
04.2009 - 04.2011
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Casual Sales Assistant
The Body Shop, Store
09.2004 - 11.2007
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition.
- Looked after stock and stock ordering.
Assistant Store Manager
The Disney Store
04.2000 - 04.2003
- Managed opening and closing procedures.
- Created merchandise displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor Applied Science - Sports Coaching
Deakin University
Melbourne, VIC04.2010
Skills
- Assigning Tasks
- Transaction Processing
- Leadership
- Sales Expertise
- Exceeding Customer Expectations
- Product and Service Sales
- Store Opening and Closing
- Merchandising and Display
- Strong Communication and Interpersonal Skills
- Item Ticketing and Pricing
- Store Policies and Procedures
- Issue Refunds
Timeline
Retail Sales Associate
John Lewis & Partners
03.2019 - 05.2023
Retail Sales Associate
Victoria Station
04.2009 - 04.2011
Casual Sales Assistant
The Body Shop, Store
09.2004 - 11.2007
Assistant Store Manager
The Disney Store
04.2000 - 04.2003
Bachelor Applied Science - Sports Coaching
Deakin University