Sarah Hibberd
Alexandra Hills,QLD
Summary
Driven and adaptable professional with a diverse background including roles at The Animal Welfare League of Queensland and Cleveland District State High School. Excelled in providing exceptional customer service and compassionate support, enhancing client and student satisfaction. Skilled in POS system operation and adept at fostering positive relationships, demonstrating a blend of hard and soft skills to achieve results.
Overview
6
6
years of professional experience
Work History
Veterinary Animal Attendant
The Animal Welfare League of Queensland
03.2021 - Current
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Managed accurate record-keeping for all animals within the facility, including vaccinations, medications, and special needs requirements.
- Enhanced facility cleanliness by maintaining kennels, enclosures, and common areas on a daily basis.
- Improved animal care by providing daily feeding, grooming, and exercise routines.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Administered medications to animals in treatment and documented changes in condition.
- Minimized animal injury risk by monitoring behaviours and eliminating safety hazards.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
Retail Assistant
Parrot Supplies Australia
01.2022 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered incoming calls and emails to provide product information, features and benefits.
- Educated customers on product features and benefits, leading to informed purchase decisions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Special Needs Teacher Aide
Cleveland District State High School
02.2019 - 07.2020
- Delivered personalized educational, behavioural, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with multidisciplinary team members to develop comprehensive support plans for each student''s unique needs.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Advocated for special needs students at school-wide meetings, ensuring their voices were heard and their unique challenges were addressed.
- Redirected students using Positive Behaviour Support (PBS).
- Encouraged students to take ownership of learning by providing choices.
- Provided emotional support to students.
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Improved behaviour by modelling positive choices and teaching socially-acceptable options.
- Instructed students with physical and cognitive disabilities.
- Taught students across multiple classifications and degrees of special needs.
Education
Mastering Cytology - Cytology
Pocket Pathologist
Online/USA12.2024
Certificate III - Captive Animals (Vet Nursing)
Australian College of Veterinary Nursing
Melbourne, VIC07.2022
Diploma - Youth Work
TAFE Queensland
Loganlea, QLD11.2019
No Degree - Animal Behaviour, Management And Training
Natural Encounters Inc.
Winterhaven, Florida11.2013
Skills
Patience and Empathy
POS System Operation
Flexible schedule availability
Cash Handling Accuracy
Adaptability and Resilience
Payment Processing
Product Knowledge Expertise
Product Merchandising
Friendly and Helpful
Customer Service
Reliable and Responsible
Honest and Dependable
Attention to Detail
Team Cooperation
Strong Communication and Interpersonal Skills
Hobbies
I am a passionate lover of Australian wildlife. When I have spare time, I spend it exploring and taking photos of our beautiful natives.
I also try to find time to volunteer with local organisations or help out at events/fundraisers for good causes (not always animal related).
I am very excited by microscope work, and am currently completing the "Mastering Cytology" coursework on Pocket Pathologist.
References
Professional References
Alicia Burtenshaw
Senior Nurse, Animal Welfare League Queensland
0402 778 136
Laura Parry
Nurse Manager, Animal Welfare League Queensland
0408 762 752
Personal References
Hannah Gallagher
D'Aguilar Wildlife
Timeline
Retail Assistant
Parrot Supplies Australia
01.2022 - Current
Veterinary Animal Attendant
The Animal Welfare League of Queensland
03.2021 - Current
Special Needs Teacher Aide
Cleveland District State High School
02.2019 - 07.2020
Mastering Cytology - Cytology
Pocket Pathologist
Certificate III - Captive Animals (Vet Nursing)
Australian College of Veterinary Nursing
Diploma - Youth Work
TAFE Queensland
No Degree - Animal Behaviour, Management And Training
Natural Encounters Inc.
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