Summary

Overview

Work History

Education

Skills

Certification

Timeline

Sarah Hibbins

Gisborne

Summary

Dynamic barista with proven expertise at Ferguson Plarre, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction through tailored beverage recommendations and effective problem-solving. Skilled in cash handling and food safety practices, consistently maintaining high standards of cleanliness and organization to support operational excellence.

Overview

3

3

years of professional experience

1

1

Certification

Work History

Part Time Employee/Barista

Ferguson Plarre

Gisborne

04.2022 - Current

Greeted and communicated with customers to take food and beverage orders, maintaining high levels of customer satisfaction.
Developed and maintained relationships with regular customers, recognising preferences and anticipating needs.
Approached customers and engaged in conversation through use of effective interpersonal and people skills
Organized workstations efficiently so that tasks could be completed quickly during peak hours, ensuring compliance with health and safety regulations.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Utilized coffee maker, espresso machine and French press to prepare coffee.
Utilized POS system to receive and process customer payments.
Monitored inventory levels of supplies and restocked when necessary.
Prepared and served a variety of drinks, including milkshakes, tea, cappuccino, and latte, adhering to specific recipes and presentation standards.
Created signs and displays to advertise store products, or promotional events.
Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.

Education

VCE -

Braemar College

Victoria

11-2024

Bachelor of Professional Communication -

RMIT University

Melbourne, VIC

Skills

Communication and customer service
Team collaboration and problem solving
Attention to detail and organisation
Adaptable and reliable

Cash handling and payment processing
Food safety practices and food storage management
Barista skills

Certification

CUA30920 Certificate III in Music Industry (Performance) - Issued by COSAMP
Barista Certfication - Issued by Ferguson Plarre

Timeline

Part Time Employee/Barista

Ferguson Plarre

04.2022 - Current

VCE -

Braemar College

Bachelor of Professional Communication -

RMIT University