SARAH HILL
Rathmines,NSW
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NRMA- Roadside Assistance
08.2021 - 10.2023
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Resolved customer complaints promptly and efficiently
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Displayed strong organizational skills while managing multiple projects simultaneously
Franchise Owner
Jims Pool Cleaning
02.2013 - 07.2021
- Ensured quality control by regularly inspecting products and services offered by the franchise
- Utilized effective communication techniques when interacting with customers in order to resolve any issues or complaints quickly and efficiently
- Recruited high-quality candidates through job postings, networking events, college recruitment programs
- Created marketing strategies to increase brand awareness and customer loyalty
- Initiated strategic partnerships with other businesses in order to generate additional revenue streams
- Organized promotional campaigns to drive sales volume and profitability of the franchise location
Bar and Gaming Attendant
Lakemba RSC
08.1999 - 01.2006
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
Education
Responsible Service Of Alcohol -
CTA Training Specialists
Sydney, NSWDiploma IV - Accounting and Bookkeeping
TAFE NSW
Ourimbah03.2017
Business Administration -
TAFE NSW
Bankstown11.2004
Skills
- Senior Leadership Support
- Sales Expertise
- Report Transcription
- Microsoft PowerPoint
- Credit Card Payment Processing
- Account Management
- Call Center Operations
- Administrative Support
- Quality Control
Certification
- Responsible Service Of Alcohol
- Responsible Conduct Of Gambling
- Senior First Aid
Timeline
Customer Service Representative
NRMA- Roadside Assistance
08.2021 - 10.2023
Franchise Owner
Jims Pool Cleaning
02.2013 - 07.2021
Bar and Gaming Attendant
Lakemba RSC
08.1999 - 01.2006
Diploma IV - Accounting and Bookkeeping
TAFE NSW
Business Administration -
TAFE NSW
- Responsible Service Of Alcohol
- Responsible Conduct Of Gambling
- Senior First Aid
Responsible Service Of Alcohol -
CTA Training Specialists
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