Sarah Hill
Ocean Grove,Australia
Summary
Professional healthcare provider with comprehensive experience in patient care, and treatment. Known for strong collaboration with multidisciplinary teams to deliver optimal results in dynamic healthcare settings. Adept at adapting to evolving medical protocols and providing compassionate care. Skilled in clinical procedures, patient education, and medical research.
Expert in communicating medical terminology clearly and concisely to patients, families and other healthcare professionals. Highly organised and detail-oriented for accurately completing paperwork and documentation. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Doctor Management Team Leader
Alternaleaf/Montu Group
05.2024 - Current
- Participated in quality improvement initiatives to optimise clinical processes and enhance overall patient care standards.
- Doctor performance management, both qualitative and quantitative.
- Enhanced collaboration among healthcare team members for optimal patient care delivery.
- Contributed to ongoing professional development by actively participating in continuing education courses, workshops, and seminars related to clinical practice advancements.
- Streamlined clinic operations, implementing efficient scheduling and documentation practices.
- Enhanced team collaboration by organising regular interdisciplinary meetings to discuss complex cases and share insights.
RN Patient Care Team Leader
Alternaleaf/Montu Group
06.2023 - 05.2024
- Responsible for ensuring that the clinical team are well supported. As part of the daily role, offering the team clear guidance and continued clinical support.
- Using the Slack platform and various other systems, to ensure that teams have access to the required information and advice where required.
- Performing 6 monthly appraisals for 8 team members, in order to identify areas of strength and ways to improve performance.
- Performance management when a staff member is identified as requiring further assistance, in order to improve their overall performance.
- Well versed in the use of many IT systems, including, Excel, Slack, Coviu, Zendesk, Cal.com for scheduling and Google Meet.
- Meet set deadlines and in turn, the expectations of the employer. The rapidly evolving and changing environment continues to challenge and allow to embrace change.
- Responsibilities include task delegation, problem solving and conflict resolution. Using de-escalation techniques in order to resolve patients concerns and issues, is a large part of the role.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Patient Care Coordinator
Alternaleaf/Montu Group
12.2021 - 06.2023
- Managing sensitive patient information with strict adherence to guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Registered Nurse - Neonates, Special Care Nursery
Barwon Health
02.2013 - 11.2022
- Performing life sustaining care to the neonate.
- Activities of daily living such as washing, dressing, changing nappies and feeding are all fully assisted each day.
- Participation and assisting the parents are part of the clinical role. Support and encouragement shown towards parents and new mothers is part of the well being of each patient and their families and breastfeeding assistance and support is paramount for these patient’s nutrition.
- Extensive education and experience is required to be competent in caring for some of the critically ill newborns in the nursery.
- High risk births, premature infants and respiratory compromised neonates with potentially complex issues are seen, often resulting in the use of bubble CPAP and ventilation.
- Working directly with the patient and as part of a team are essential in this role as well as working autonomously. Working with specialised equipment such as isolettes and ventilators are required.
- Full monitoring of vital signs and blood sugar monitoring is essential for some of these patients.
- The calculation and administration of proper dosages of medication, connection of intravenous lines and performing cardiopulmonary resuscitation are all key to safe and effective practice.
- Decision making and clinical observation is paramount to the safe delivery of care to the patients.
- Facilitate treatment plans and examinations is essential for effective care delivery.
- Team Leader for the Paediatric Home and Community Care (PHACC) where autonomy was challenged.
Registered Nurse
Park Lane Healthcare
07.2006 - 04.2010
- Areas of experience in the role include: Infection Control Liaison Nurse, Death and Dying/Palliative Care, Pre-admission assessment specialist, compiling of initial care plans and evaluating risk assessments.
- Administration of prescribed medications via whichever route necessary: PEG, NG, PV, PR, PO, inhalation, topical, nasal, eyes and ears.
- Responsible for the organisation of staff work load as effectively as possible giving them support, guidance and instruction as necessary.
- Liaising with visiting professionals with regards to clients requirements.
Education
Post Graduate Diploma - Special Care of the Neonate
La Trobe University
Ballarat, Victoria12.2012
Pre Registration Diploma - Nursing (Adult)
University of Central Lancashire
Preston, Lancashire09.2005
Diploma - Reflexology
Blackburn College
Blackburn, Lancashire07.1999
BTEC National Diploma - Beauty Therapy
Blackburn College
Blackburn, Lancashire06.1998
High School Diploma -
Wellfield High School
Leyland, Lancashire05.1996
Skills
- Ethical practice
- Teaching and mentoring
- Maintaining privacy
- Quality improvement
- Organisational skills
- Staff management
- Regulatory compliance
- Time management
- Patient advocacy
- Electronic medical record software
Timeline
Doctor Management Team Leader
Alternaleaf/Montu Group
05.2024 - Current
RN Patient Care Team Leader
Alternaleaf/Montu Group
06.2023 - 05.2024
Patient Care Coordinator
Alternaleaf/Montu Group
12.2021 - 06.2023
Registered Nurse - Neonates, Special Care Nursery
Barwon Health
02.2013 - 11.2022
Registered Nurse
Park Lane Healthcare
07.2006 - 04.2010
Pre Registration Diploma - Nursing (Adult)
University of Central Lancashire
Diploma - Reflexology
Blackburn College
BTEC National Diploma - Beauty Therapy
Blackburn College
Post Graduate Diploma - Special Care of the Neonate
La Trobe University
High School Diploma -
Wellfield High School
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